Patient Services Representative

UPMC Hillman Cancer Center Job Opportunity

UPMC Hillman Cancer Center is looking for a full-time Patient Services Representative to join their team in Mechanicsburg, PA (2020 Technology Parkway, Suite3200, Mechanicsburg PA 17050).

Schedule/Shift: Monday - Friday daylight hours between 7:45am - 4:45pm. No weekends or holidays!

Purpose: As a Patient Services Representative, you'll be the first friendly face our patients see. You'll play a vital role in creating a welcoming environment, guiding patients through their visit, and ensuring they receive the highest level of service. From check-in to check-out, you'll help patients navigate their healthcare journey with compassion, clarity, and efficiency.

If you're passionate about helping others, thrive in a fast-paced environment, and enjoy working as part of a dynamic team, we'd love to meet you!

Apply now and help us deliver the exceptional UPMC Experience!

Key Responsibilities:

As a vital member of our front office team, you will play a central role in delivering an exceptional patient experience by providing administrative support and compassionate service. Your responsibilities will include:

Patient Navigation & Support:

• Guide patients through the healthcare system with clear, empathetic communication.
• Follow up on unresolved patient inquiries to ensure continuity of care.
• Educate patients on financial responsibilities and connect them with advocacy resources when needed.
• Administrative & Office Support
• Perform clerical duties such as scanning medical records, faxing, and managing documentation.
• Assist patients with self-arrival technology or complete check-in at the front desk based on their preference.
• Collect copayments and other applicable payments at the time of service.
• Obtain necessary signatures for treatment and financial consent in compliance with HIPAA regulations.

Scheduling & Coordination:

• Schedule follow-up appointments and connect patients with ancillary services at checkout.
• Confirm and update patient registration information.
• Verify insurance benefits through online systems or direct communication with carriers.

Communication & Customer Service:

• Provide a warm, welcoming greeting to all patients.
• Promote and assist with registration for the MyUPMC patient portal.
• Register patients in the Biometrics (fingerprint recognition) program and explain its benefits.
• Appropriately triage and direct phone calls to clinical staff or other departments.
• Demonstrate service recovery skills and take initiative to resolve service issues in alignment with the UPMC Experience.

Qualifications:

• Completion of high school graduate or equivalent is required.
• Two years of experience in a medical office / billing / fiscal or customer service function is strongly preferred.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran