Patient Services Representative - (full - time)

Patient Services Representative

Get ready to make a difference as a Patient Services Representative! You'll be the friendly face that welcomes patients with a smile, guiding them through their financial responsibilities and ensuring they understand their copayments. You'll also be the go-to person for updating patient demographics and insurance details, making sure everything runs smoothly. Join us and be a part of something truly impactful!

Responsibilities:

• Help patients navigate the healthcare system by providing clear and understandable instructions
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Collect copayments and any other applicable patient payments at the point of service

Schedule: Primarily 10 hour shifts, but can be subject to work 12 hour shifts as well. Rotating days, weekends, and holidays. The primary shifts are 6a-4p, 6:30a-4:30p, 7a-5p, 8a-6p, 11a-9p, 5p-3a, cannot exclude 7p to 7a if needed. This position will mostly work in the Emergency Department, Main Registration, and Bed Control at the Hospital. May be subject to work other shifts/days/areas based on hospital needs.

Qualifications:

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

• Act 31 Child Abuse Reporting
• Act 33
• Act 34
• Act 73 FBI Clearance

UPMC is an Equal Opportunity Employer/Disability/Veteran