Patient Service Representative (mercy Pavilion)

Patient Services Representative

The UPMC Mercy Vision Institute, located in the Mercy Pavilion at 1622 Locust Street in Pittsburgh, PA, is seeking a Patient Services Representative to join our high-volume, fast-paced ophthalmology practice. Our clinic serves an average of 250–350 patients each day, and we are looking for team members who thrive in a dynamic, rapidly moving environment while providing exceptional patient care. This daylight-only role is scheduled Monday through Friday, with start times varying based on clinic needs. The office is typically open between 6:45 a.m. and 5:30 p.m. Travel is rare (5% or less) and only occurs in exceptional short-staffing situations to support our satellite offices. If you enjoy working in a busy clinical setting and are committed to delivering a positive patient experience, we encourage you to apply.

Responsibilities:

• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Collect copayments and any other applicable patient payments at the point of service
• Provide a warm greeting for all patients
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Confirm and/or update patient registration information at checkout
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Schedule follow-up appointments within the practice at checkout

Qualifications:

• Completion of high school graduate or equivalent is required.
• Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.
• Licensure, Certifications, and Clearances: Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran