Patient Engagement Coordinator Women's Health Service Line
UPMC
UPMC Magee-Womens Hospital is Seeking a Full Time Patient Engagement Coordinator to Support Women's Health Service Line!
This position will work daylight hours Monday through Friday. There is hybrid flexibility with this role! Hours are subject to change based on business needs.
This role is grant funded.
The Patient Engagement Coordinator will plan and execute activities including enhancing patient communication, improving patient flow, identifying barriers and addressing patient experience issues. This person will coordinate care between departments to ease flow and remove barriers to timely care.
Responsibilities:
- Provide patients with pre and postoperative instruction according to service specific guidelines. Act as liaison between patient and referring physicians.
- Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials. Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases.
- Ensure that informed consents are signed. Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
- Work directly with department to troubleshoot procedural and operations issues.
- Ensure all billing and insurance information is current and accurate. Obtain pre-certification and/or referral prior to the date of the procedure.
Bachelor's degree or equivalent experience in healthcare administration, business development, communication or equivalent education required.
Three to five years experience in healthcare, marketing, customer service preferred.
Licensure, Certifications, and Clearances:
- Act 34
- UPMC is an Equal Opportunity Employer/Disability/Veteran