Network Convergence Engineer - intermediate

Network Convergence Engineer - Intermediate

UPMC is looking for a Network Convergence Engineer - Intermediate to join their team. This position will be primarily ON-SITE, you will work 4 days a week ON-SITE and get 1 day a week to work remote/from home. We are targeting local candidates in and around the PA area.

Responsibilities:

• Functions in an upper level position, with responsibility for timely service delivery as well as project management.
• Work on medium to large-scale projects in addition to providing services, as determined by the management team.
• Possesses advanced knowledge of the PBX system, voice mail and wiring support design and function. Provides technical assistance to departmental personnel, clients, vendors, and other parties as assigned.
• Interfaces with others on system infrastructure problems and advises management on technical problems, priorities, and methods.
• Contributes to systems infrastructure plans based on an understanding of the customer's organizational direction, technical context and business needs.
• Participates in day-to-day orders, Special Projects, and trouble tickets to include Move, Add, and Change requests for the data and/or voice network.
• Contributes to the creation of new policies and procedures for Maintenance Plan and Continuity of Operations Plan.
• Provides network performance statistics and reports and recommends technical enhancements to the network.
• The Converged Engineer - Intermediate is responsible for handling and working in all aspects of the UPMC Enterprise Communications Group. This includes responsibilities on the telephony systems, PBXs, data networks, wireless networks, and data network infrastructure. Converged Network Engineers are responsible for using Nokia, Cisco, Alcatel-Lucent, and Avaya products, as well as a working knowledge of encryption solutions, private branch exchanges (PBX), and local and wide area networks and wireless networks (LAN/WAN/WLAN).
• Reviews, organizes, communicates and records all requests for voice services.
• Responsible for creating, managing, tracking, and reporting the status of assigned projects, using the specified project management software. Coordinates, with other Engineers in the delivery to telecommunications and networking services.
• Reviewing, organizing, communicating and recording requests for Telecommunications systems, including adds, moves and changes on PBX, Voice Mail, Networking, wiring support, and maintenance of all voice related databases at UPMC and affiliated business units.
• Constructs, tests and implements integrated network, hardware and software solutions, distributed computing solutions, and/or physical and logical communications networks for the customer.
• Researches, evaluates and stays current on emerging tools, techniques and technologies.
• Responsible for the day to day maintenance and support of the data communications equipment and systems within UPMC and affiliated business units for connectivity requests and/or reported problems.
• Ensures customer satisfaction with the resolution or circumvention of hardware, software, and/or circuit problems including the assessment of bandwidth requirements based upon empirical data.
• Configuration of data communications devices, design and implementation of local and wide area networking, problem determination knowledge in these areas.

Qualifications:

Typically has 2+ years of converged communications infrastructure design and support experience.

Required Experience/Skills/Attributes:

• Experience conducting site surveys and organizing the documentation into an Engineering Plan.
• Up-to-date Avaya voice product experience.
• Up-to-date PBX experience.
• Hands-on skills to include:
• Aura Communication Manager, ACD call center, CMS, unified messaging, SIP/H.323 trunking, SIP services, G430/450, S8800.
• Intermediate to expert level skills required in networking to support converged applications including voice/video/WLAN Strong interpersonal, written and oral skills.
• From time to time, candidates may be asked to present project outline to customers.
• Ability to conduct research on products with various vendors to accommodate changing customer requirements.
• Ability to work in a team-oriented collaborative environment while being highly motivated to take the lead on projects.

Desired Experience/Skills/Attributes:

• Experience with Microsoft products including Windows 2000 Server, Active Directory, and Exchange Unified Messaging would be a plus.
• Experience with Cisco Enterprise solution products.
• Understanding of Cisco router, switch, and ASA products.
• Ability to troubleshoot access-lists, IPv4 and IPv6 issues across varying protocols such as OSPF, BGP, and Static Routing.
• Hands-on administration experience with Linux/Solaris.

Licensure, Certifications, and Clearances: Act 34

Preferred Licensure:

• CCNA - Cisco Cert Networking Assoc
• NRS1 - Nokia Ntwrk Routing Spec I
• ACIS - Avaya Cert Integration Spec
• ACCA - Avaya Call Center Admin
• CXTECH - AVST Certified CX Tech
• SBCADMIN - Avaya SBC Admin
• ITIL - IT Infrastructure Library

UPMC is an Equal Opportunity Employer/Disability/Veteran