Food Service Liaison

UPMC Northwest hospital Seneca, PA Status: Flex Full time (28-40 hours/week) Shift: typically 11am = 7:30pm

Support patients and staff by managing diet orders and providing excellent customer service across hospital teams.

Responsibilities:

Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.
Prepares tray tickets for food assembly according to workflow procedures in the operation.
Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
Maintains record-keeping and prepares reports as assigned.

Work permit required if under 18 years old. Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran