Customer Service Representative - Afterhours - Member Services - Must Be Located In Pittsburgh Or Surrounding Area

Afterhours Health Care Concierge Associate

Are you a night owl who thrives in the quiet hours and enjoys helping others when they need it most? Join our Member Services Team as an Afterhours Health Care Concierge Associate, where your compassion and expertise will shine during our evening operations.

At UPMC Health Plan, we believe exceptional service doesn't stop at 5 PM. Our Afterhours team plays a vital role in supporting members and employees during times when most others are offline. You'll be the calm, confident voice guiding callers through coverage questions, claims, and leave-related concerns—providing peace of mind when it matters most.

What You'll Do:

• Serve as the first point of contact for individuals reporting work-related absences or seeking help with benefits like Short-Term Disability, FMLA, ADA, and Workers' Compensation.
• Assist callers with Day One Absence notifications and help them navigate leave and workplace accommodation processes.
• Provide clear, compassionate support while routing inquiries to the right specialists and escalating concerns when needed.
• Use multiple systems to multitasking efficiently, listen actively, and type accurately—all while maintaining high-quality service in a fast-paced, afterhours environment.
• Represent UPMC Health Plan with professionalism and empathy, ensuring every interaction reflects our commitment to excellence.

Why You'll Love This Role:

• You'll be part of a mission-driven team that supports members during critical moments—often when no one else is available.
• Enjoy a quiet, focused work environment with fewer distractions and a strong sense of purpose.
• Receive comprehensive training, a defined career path, and competitive pay: $19.10–$20.70/hr.
• Access a full benefits package and opportunities for growth within a nationally recognized organization.
• Be part of a close-knit team that values your contributions and supports your success.

Who We're Looking For:

• You're passionate about helping others and delivering exceptional service—especially during off-hours.
• You're detail-oriented, tech-savvy, and thrive in a structured, fast-paced environment.
• You live within 90 miles of Pittsburgh or Erie and are ready to be part of a 24/7 operation.

Your Schedule:

• Shift: 4:00 PM – 12:00 AM
• Weekend Availability: One weekend day will be part of your regular schedule.
• Training: Takes place during daylight hours (typically 8:00 AM – 5:00 PM), regardless of your assigned shift.
• Holidays: Availability required—this is a 365-day operation.
• Overtime: May range from 30 to 90 minutes/day, including 9-hour Mondays. Advance notice provided by the Wednesday before the work week.

If you're ready to be the voice of support when it's needed most, apply today and join a team that's redefining customer service—one call at a time.

• High school diploma or equivalent required. College degree preferred.
• Minimum of 2 years of customer service and/or call center experience.
• Proficient in typing required.
• Proficient writing skills required.
• Ability to make independent decisions required.
• Knowledge of Microsoft Office and Excel spreadsheet program preferred.
• Complex analytical skills necessary to evaluate customer inquiries.
• Demonstrates good organizational skills.
• Flexibility in work schedule. Licensure, Certifications, and Clearances: Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran