Credentialed Trainer, I - Clinical Operations Training Support

UPMC Credentialed Trainer Position

UPMC is hiring full-time Credentialed Trainers to join their team. In this position, you will primarily work Monday-Friday during daylight hours, although some evening and weekend support may be required during Epic Go-Lives.

Under the guidance of the training managers, Credentialed Trainers (CT) will work with their respective Principal Trainers, clinical operations and business operations subject matter experts, and IT application analysts to create and maintain various training modules and best practices on all electronic health record-related systems and processes in support of systemwide standard protocols, aligning with UPMC core values. The CT will use the curriculum, lessons, and training materials created by the principal trainers to train end-users and provide post-training support.

This position typically works in a hybrid environment, providing on-site support within an hour radius of their home as necessary. Travel across Pennsylvania and its bordering states may be required to provide training, implementation, and workflow support services as needed.

This role will primarily provide support to UPMC facilities in Central PA including Harrisburg, Williamsport, and surrounding areas. Candidates need to live in Pennsylvania or neighboring states and within 60 miles of a UPMC facility in Central PA.

The ideal candidate will have experience using an electronic health record system, clinical knowledge, and a desire to train others. Experience in ambulatory care is strongly preferred.

Responsibilities:

1. Prepares training materials to use during classroom training and facilitates training sessions to end-users on proper use of the application.
2. Assists in the coordination of training logistics (i.e. courses, meeting rooms, registrations, timeframes, etc.) in collaboration with the Principal Trainer.
3. Assists in the preparation of the training system for hands-on training, developing training scenarios and training patients, etc.
4. Maintains system documentation.
5. Coordinates the training of end-users for system upgrades.
6. Provides demonstrations of system functionality and real-time workflow support, as necessary.
7. Administers post-live refresher, optimization and skills-enhancement training.
8. Administers end-user proficiency assessments and in-system checklists.
9. Responds to end user requests related to training and workflow matters.
10. Tests lesson plans and training environment build.
11. Provides 24/7 workflow support, including participation in a rotational on-call schedule to ensure seamless operations.
12. Collects feedback from trainees in class and communicates feedback information to Principal Trainer
13. Maintains open, productive communication with management and staff of both internal and external customers.
14. Identifies and escalates concerns of pertinent issues to Director or Vice President directly responsible for the specific project or initiative as appropriate.
15. Maintains and promotes positive, productive and proactive inter- and intradepartmental relationships to facilitate effective collaboration.
16. Provides consultation related to information systems.
17. Updates and manages project/activity list.
18. Serves as a positive role model for individuals in the department and throughout the organization.
19. Sets annual goals for personal and professional growth.
20. Performs in accordance with system-wide competencies/behaviors.
21. Performs other duties as assigned.

Qualifications:

• High School diploma, GED, or equivalent required.
• Bachelor's degree in specialty or Education preferred.
• 1-year relevant experience required
• Experience with technology and/or healthcare is strongly desired.
• Ability to lead others and clearly communicate the importance of training to all stakeholders in the project.
• Experience with adult education, instructional design and curriculum delivery.
• Strong verbal communication and public speaking skills.
• Knowledge of organizational workflows.
• Ability to develop and adhere to time schedules in order to meet project deadlines and to sequence activities logically.
• Interpersonal skills at a level to function well in a wide range of administrative, management and patient care environments.
• Regular need to work effectively with wide range of very senior to very junior individuals under training project and ad hoc conditions.
• Ability to follow instructions, procedures, and assignments accurately within a set time frame and to function under stressful situations in a calm and rational manner.
• Knowledge of and the ability to use PC-based word processing, spreadsheet and presentation software to create teaching/learning materials and documentation.
• Excellent knowledge of the English grammar and spelling for use in both verbal and written communication.
• A proficiency in Microsoft Word and Excel preferred.
• Skill and experience in adult education preferred.
• A detailed understanding of workflows and system configuration preferred.
• Strong interpersonal skills and effective communication skills preferred.
• Strong organizational skills preferred.
• A strong belief in the value of the Epic install preferred.
• The ability to write well preferred.
• Clinical or operational experience preferred.
• Licensure, Certifications, and Clearances: Credentials must be obtained within 90 days or hire
• UPMC is an Equal Opportunity Employer/Disability/Veteran