Exams Operations Officer

Level 5 Exams Operations Officer

The University of Wollongong (UOW) is seeking a Level 5 Exams Operations Officer to join our dynamic Exams Team. As an Exams Operations Officer, you will play a pivotal role in coordinating and supporting final exam activities across UOW's Australian campuses. Reporting to the Exams Operations Manager, you'll ensure exams are delivered on time, within policy, and with a strong focus on student experience and operational excellence.

What You'll Do

• Coordinate in-person and online final exams across multiple venues.
• Liaise with faculties, students, and stakeholders to resolve complex exam issues.
• Assist with implementing reasonable adjustments for students with approved Access Plans, including scheduling and logistics.
• Maintain and improve exam procedures and documentation.
• Support exam systems and contribute to process improvements.
• Occasionally supervise casual staff during peak periods.

What We're Looking For

We're seeking someone with:

• Strong organisational and communication skills.
• Experience managing rosters and coordinating large-scale events.
• Proven ability to work within policy frameworks and improve processes.
• A collaborative mindset and commitment to exceptional service.
• Empathy and professionalism when working with students, and the ability to liaise effectively with internal teams to support inclusive exam delivery.

Why Join Us?

At UOW, we offer:

• A supportive and inclusive team environment.
• Comprehensive onboarding and training.
• Opportunities for professional development and study sponsorship.
• Flexible work arrangements, including up to two days WFH per week.
• Generous 17% superannuation and salary packaging options.
• Career progression opportunities within the university.

The University of Wollongong is committed to equality, diversity and inclusion. As an equal opportunity employer, and a recognised leader in gender equality, we encourage and welcome applications from a diverse range of backgrounds and people including: culturally and linguistically diverse, women, disability, LGBTIQ+, and Aboriginal and/or Torres Strait Islander Australians.

Note: Visa sponsorship is not available for this position. Only candidates with valid work rights in Australia are eligible to apply.