The Customer Service Representative is responsible for supervising all aspects of customer service in the "front of the house" of the University Dining operations. This will include customer contact to address and resolve issues, cashier supervision, dining room set-up and maintenance of the dining room supplies and products. This position will provide consistent communication to full-time staff, student leadership, student staff, and other part time specialty staff to ensure that the best possible customer service is achieved through proper training, compliance with safety and sanitation standards, presentation, and maintenance of dining facilities. The Customer Service Representative reports to the Food Service Assistant Manager within University Dining. The ability and willingness to work a variable schedule, including nights and weekends, is required.
Shift: Varied hours including weekends, holidays, and evenings.
University Dining
$15-$17.50 per hour, based on qualifications and experience
FTE: 75% (Full time during academic year; option summer hours available)
This is a temporary University Staff position, non-exempt from the Fair Labor Standards Act. This position is required to serve a six-month probation period.
TO ENSURE CONSIDERATION: Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete application materials may not receive consideration. Submission in PDF format is preferred for all optional attachments. Successful applicants must pass all UWSP mandatory trainings along with department specific trainings as part of their employment onboarding. Employment will require a criminal background check. It will also require you and your references to answer questions regarding employment misconduct, sexual violence and sexual harassment.
For additional information regarding the position, please call or email:
Marty Kalepp
Email: mkalepp@uwsp.edu
Phone: 715-346-3054
If you have any questions regarding the application process, need special arrangements, or if you submitted your application with missing materials, please call or email:
Human Resources
Email: human.resources@uwsp.edu
Phone: 715-346-2606
Individuals with disabilities who need a reasonable accommodation during the application or interview process should contact Human Resources and Affirmative Action at 715-346-2606 or hr@uwsp.edu.
The safety and success of students, faculty, and staff at the University of Wisconsin-Stevens Point is paramount. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act requires the distribution of an annual security report to all current and prospective students, faculty, and staff. You may obtain the complete report at https://www3.uwsp.edu/protsv/Pages/Clery.aspx.
The University of Wisconsin-Stevens Point will not reveal the identities of applicants who request confidentiality in writing, except the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
An offer of employment will require a criminal background check and authorization to work within the United States as required by the Immigration Reform and Control Act of 1986.
EEO Statement: Qualified applicants will receive consideration for employment without regard to color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or other bases as defined by federal regulations and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.