Assistant Director, TRIO Student Support Services

Assistant Director, TRIO Student Support Services

The Assistant Director of Student Support Services provides leadership and managerial responsibility for TRIO Student Support Services (SSS) within the Division of Student Access and Success. The Assistant Director is responsible for supervising programs, managing staff and resources and coordinating the activities of the SSS program. This highly collaborative role works across all areas of the university to connect students to all parts of the university to support holistic student success.

UW-Green Bay's SSS program was awarded a five-year federal TRIO grant in September 2025 to support first-generation students, students from limited-income backgrounds and students with disabilities by providing holistic student success support leading to increased student retention, good academic standing and graduation rates. The Assistant Director is responsible for overall administration and compliance of the federally funded program.

The Assistant Director must possess strong leadership and organizational skills, show flexibility, and strong problem-solving skills. The Assistant Director exercises supervisory authority of at least 2.0 full-time employees.

Key Job Responsibilities

• Identifies, proposes, and implements new or revised unit operational policies and procedures to comply with regulations, institutional policies, and academic program objectives
• Assists stakeholders with preparing and/or maintaining documentation, financial management, and/or reporting requirements related to sponsored grants, contracts, or agreements
• Evaluates existing academic program strategy and makes recommendations to unit leadership for program enhancement
• Provides full service advising resources and services, provides information about educational options and academic requirements, and communicates directly with students regarding all aspects of the advising process
• May manage the unit budget and approve unit expenditures
• Manages degree programs and/or certificates, high impact practice programming and events, and curriculum development and implementation
• Leads the development and implementation of academic program initiatives
• May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees
• Serves as the liaison to internal and external stakeholder groups to identify and maintain academic program-related partnerships

Department

Student Access & Success

Compensation

Minimum salary of $58,000 annually

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

Required Qualifications

• Bachelor's degree
• A minimum of 3 years' experience in higher education or a closely related field
• Extensive knowledge and experience working with educational programs
• Excellent written and oral communication skills
• Supervisory experience

Preferred Qualifications

• Master's degree
• Experience writing or working in TRIO or other grant funded projects that support students in higher education
• Proficiency in speaking and reading a second language, preferably Spanish, Hmong, Somali, or Oneida

Conditions of Appointment

Some travel is required for necessary meetings, workshops, conferences, etc. Occasional evening and/or weekend work is expected and will be assigned by supervisor as needed. This position may have the option to work on-campus or a hybrid schedule, subject to approved telecommuting request. The home campus of this position is Green Bay and the successful candidate may occasionally be required to travel to or work at the Marinette, Sheboygan or Manitowoc Campus, based on operational needs. Position is a full-time Academic Staff appointment. A pre-employment education check which includes, but is not limited to, the verification of academic credentials will be conducted on the finalist(s). A criminal conviction investigation will be conducted on the finalist(s) and if there is prior work history within the last 7 years with Universities of Wisconsin, a personnel file review check for employee misconduct. In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record. The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.