Support Officer

Support Officer

Job no: 521274 Work type: Full Time Location: Crawley Categories: Information Technology, Research Support, Technical/Laboratory Support, Teaching Support and Design

Support users worldwide with expert help and training. Enjoy varied tasks across tech support and admin. Full-time appointment on an ongoing basis. Base salary range: $95,231– $100,643 p.a. plus 17% superannuation.

The ACG is a multi-disciplinary joint venture and UWA Research Centre which provides professional education training and research services to the mining sector, in the disciplines of underground, open pit and environmental mining geomechanics. The overall aim of the Centre is to improve mine safety and productivity.

mXrap is a geotechnical data analysis platform developed within the ACG. It has been successfully deployed on over 80 mine sites around the world.

Provide advanced first-line support for mXrap users by identifying common issues, documenting known problems, and recommending preventative measures. Develop and deliver training programs for new users to ensure effective onboarding and usage of the mXrap platform. Assist with consortium administration, including onboarding new members, managing billing, and coordinating licence agreements.

Relevant tertiary qualification or demonstrated equivalent competency. Highly developed written, verbal and organizational skills with the ability to set priorities and meet deadlines. Experience working with a range of contemporary computing platforms, applications and systems. Experience in developing and delivering training materials. Knowledge of or experience working in the mining industry, or in a technical/software support capacity is beneficial.

The successful applicant may occasionally be required to work on weekends and outside standard business hours, depending on operational needs.

To learn more about this opportunity, please contact Asher Floyd at asher.floyd@uwa.edu.au.

Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria. Closing date: 11:55 PM AWST on Wednesday, 15 October 2025. This position is only open to applicants with relevant rights to work in Australia.

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, there is no better time to join Western Australia's top university.

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.

If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.