Analyst (IT Support)
University of Western Australia
Analyst (IT Support)
Work type: Full Time
Location: Crawley
Categories: Information Technology
Flexible working options considered.
Incremental progression based on 12 months continuous service.
3 x Full-time appointments on an ongoing basis.
Base salary range: $95,231–$100,643p.a. plus 17% superannuation.
About the Area
UWA is making significant investments in the Information and Technology Services to enable its strategic direction and goals. UWA is also looking to utilize technology advancements to expand its services and create new and innovative teaching and research models. Robust, flexible, integrated and agile enterprise architecture, information and technology services are vital to enabling the university strategic objectives.
About the Opportunity
Deliver independent IT support across desktops, mobile devices, AV equipment, and software, ensuring high customer satisfaction.
Support bespoke teaching and research technologies; design and implement systems following best practices.
Proactively resolve issues through root cause analysis, documentation, and preventative recommendations.
About You
Relevant University degree or equivalent
ITIL certification or significant experience in Service Delivery process is essential
Substantial relevant computing experience in a customer service role with a mature approach to work
Demonstrated experience with field/on-site support of complex IT systems and services
Demonstrated experience in providing support and troubleshooting for teaching and/or research solutions and applications
Note: A current National Police Clearance Certificate will be required by the successful applicant.
About the University
The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, there is no better time to join Western Australia's top university.
UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.
If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.