Tcsepp Admin Specialist, Social Work Research & Public Service - UTK

Administrative/Data Entry Specialist

This position will perform work responsibilities for Tennessee Child Support Employment & Parenting Program (TCSEPP). This position provides administrative support for SWORPS' Tennessee Child Support Employment and Parenting Program (TCSEPP) staff. The TCSEPP team has the mission to help non-custodial parents overcome barriers to employment in order to become stable, obtain employment, pay child support, become self-sufficient, and be an active parent in their child(ren)'s lives. This is a grant-funded position and is contingent upon the continued funding of the grant.

The Administrative/Data Entry Specialist responsibilities will include, but are not limited to:

• Updating internal Apricot case management system
• Generating Apricot Reports & updating Excel Spreadsheet
• Assist program staff with case management record keeping and client services
• Maintain client privacy and data security
• Ability to perform Mail Merges for mailing gift card letters
• Provide effective written, oral, and digital communication in English
• Composing and sending emails
• Communicate with program staff and evaluators through email & meetings
• Participating in conferencing software, such as Zoom; setting up Zoom meetings
• Coordination with TCSEPP Accounting Specialist
• Gift card management and mailing of gift cards
• Maintaining safe storage for gift cards
• Performing monthly gift card inventory
• Provide document support using Office 365 products
• Assist with special projects
• Other duties as assigned

Required Qualifications:

• Experience: One to two years work experience in an office setting including data entry.
• Education: High school diploma or GED
• Knowledge, Skills, Abilities:

Ability to positively interact with clients, staff, and coworkers. Ability to communicate effectively in English using written, oral, and verbal communication methods, including email and teleconferencing software. Skill with Office 365, including Microsoft Word, Microsoft Excel, and Microsoft PowerPoint. Skill with Adobe Acrobat. Knowledge of basic accounting techniques. Ability to answer phones and perform general office tasks. Ability to protect confidentiality and to learn and understand regulations and guidelines protecting personal information.

Preferred Qualifications:

• Extensive clerical experience in an office setting and work with social service programs or child support.
• Knowledge of Mail Merge process, knowledge of SharePoint preferred. Skill with Zoom and Outlook preferred. Ability to perform general office responsibilities at a high level with extensive background experience.

Work Location:

• Position is hybrid and requires the ability to report in person in Knoxville, TN.

Compensation and Benefits:

• UT Market Range: 04
• Anticipated hiring range: $41k

Application Instructions:

Applications will be reviewed as received and interviews can begin as soon as 7 days from posting. Interested individuals should provide the following:

• Resume
• Cover Letter
• List of 3 Professional References

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university's tradition of lighting the way for others through leadership and service. UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory. The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service. UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone. The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine. Apply today and join the Tennessee Volunteer community!