Business Systems And Services Officer

Business Systems And Services Officer

Full time, continuing position. Located at the Services Building (G12) on Camperdown Campus

Use your experience to oversee the University Accommodation systems to ensure a seamless and positive student experience. Base Salary HEO7, $112,628 - $122,702 + 17% superannuation

About the opportunity: The University of Sydney is welcoming applications for a motivated and experienced Business Systems and Services Officer to join the University Infrastructure (UI) team under the Property and Development division. The UI team are responsible for the project management of transformational projects to a quality which meets the University's expectations.

The Property and Development Division is responsible for a broad range of activities relating to the University's operational, investment, and leasehold properties. This includes investment, acquisition and sale, property management across operational leaseholds, retail operations, farm management, and the development of the student accommodation portfolio.

The Business Systems and Services Officer oversees the University's accommodation systems to ensure a seamless and positive student experience, while also supporting the Manager, Business Systems and Relationships, in driving sales to maximise revenue and occupancy across the student accommodation portfolio.

Working closely with the External Operator and the Housing Officer, the Business Systems and Services Officer is responsible for ensuring the efficient end-to-end management of the student accommodation acceptance process—from application and room allocation through to onboarding, vacating, cleaning, and facilities management—to optimise the overall student experience.

Your key responsibilities will be to:

• Manage and administer the University's Student Accommodation systems
• Analyse data and provide relevant business analysis to inform rent setting, sales, and marketing approaches
• Support the Manager, Business Systems and Relationships and Operations General Manager in the development of a suite of live visual metrics/dashboards to support the management of the Accommodation Operations business
• Identify and analyse emerging operational risks and threats to the business and recommend mitigation, minimization and/or elimination strategies through systems development
• Establish and maintain effective relationships within UI, the wider University and with external stakeholders, to ensure high levels of client satisfaction
• Support the wider P&D team where capacity allows

About you:

• Degree preferably in Business with significant subsequent relevant work experience or an equivalent combination of qualifications/training and experience
• Demonstrated knowledge and skills in Freshdesk, StarRez, PowerBi and SharePoint
• Strong problem-solving skills and the ability to use initiative and exercise sound judgement and ability to prioritise workload during busy periods
• Report writing including use of Software Systems to produce dashboards / visual metrics
• Understanding of health & safety, risk, and compliance in a workplace / residential setting
• Experience in operational management preferably in a residential setting
• Project Management experience including successful delivery of a variety of projects
• Experience working with a diverse group of key internal/external stakeholders

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds.

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Kevin Lim, Recruitment Operations by email to kevin.lim@sydney.edu.au.

Applications Close Friday 02 January 2026 11:59 PM