Office Manager (student Accessibility Services)

Office Manager For Student Accessibility Services

The Office Manager for Student Accessibility Services serves as a central operational and administrative leader for the office, ensuring efficient front desk operations, high-quality customer service, and effective coordination of accessibility-related services. This position oversees student employees, manages purchasing and budget-related processes, and supports accommodation coordination to ensure timely and equitable access for disabled students. The Office Manager works collaboratively with campus partners and SAS staff to maintain inclusive, compliant, and student-centered operations that support the institution's commitment to accessibility under the ADA and Section 504.

Responsibilities include:

• Serve as the primary point of contact for Student Accessibility Services by managing front desk operations, including the main phone line, general email inbox, and in-person reception for students, faculty, staff, and visitors.
• Provide general information and respond to inquiries regarding SAS services, accommodation request processes, and accommodated testing; route complex inquiries to appropriate staff as needed.
• Assist students with registering for SAS services and scheduling accommodated exams, and provide day-of testing support, including check-ins, basic technology troubleshooting, and coordination with exam proctors.
• Maintain accurate and confidential departmental records by reviewing, updating, and managing student files, accommodation documentation, and exam schedules within SAS databases.
• Manage departmental purchasing and financial processes, including office supplies, equipment, and auxiliary aids and services (e.g., CART and ASL interpreting); initiate purchase orders, process payments, reconcile invoices, and maintain P-Card documentation.
• Track expenditures and assist with monthly budget reconciliation and reporting; attend relevant financial and procurement meetings to support compliance with institutional procedures.
• Maintain office organization, inventory, and general administrative operations, including clerical and budget-related support for accommodation services and routing housing accommodation faxes to the appropriate department.
• Communicate and collaborate with other SAS offices and campus partners (e.g., Facilities, Information Technology, Housing) to ensure consistent, efficient, and accessible operations across the institution.
• Assist with the implementation of operational procedures, accessibility services, and departmental initiatives, and serve as designated essential personnel as required to support campus operations.
• Recruit, hire, train, schedule, and supervise undergraduate student employees; provide daily oversight of student staff supporting front desk operations and accommodated exam proctoring.
• Coordinate student employee schedules to ensure appropriate coverage and approve student employee timesheets and hours in compliance with university policies and budget guidelines.

Qualifications include:

Minimum Qualifications:

• This position requires a high school diploma or equivalent, with six years of experience in office or administrative positions. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications:

• Bachelor's Degree
• Two years of relevant administrative, office management, or customer service experience.
• Proficiency in office and administrative systems, including database management, purchasing and budget tracking, student employment timekeeping, and Microsoft Office applications. Ability to manage confidential student records, navigate campus systems, support accommodated testing operations, and follow established policies and procedures with accuracy and attention to detail.
• Strong interpersonal, communication, and customer service skills with the ability to interact professionally and empathetically with students, faculty, and staff. Highly organized, dependable, and adaptable, with sound judgment, problem-solving skills, and the ability to supervise student employees and manage competing priorities in a fast-paced, student-centered environment.
• Foundational knowledge of higher education administrative operations and student support services. Understanding of disability-related laws and regulations impacting postsecondary education (e.g., ADA, Section 504), and awareness of how accessibility services coordinate across campus departments.
• Experience working in a higher education setting, particularly within Accessibility/Disability services, student support services, or related office.
• Working knowledge of the ADA and Section 504 as they apply to postsecondary education.
• Experience supporting accommodated testing or coordinating auxiliary aids and services.
• Experience supervising or training employees.

SB 1310: Substitution of Work Experience for Postsecondary Requirements

A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:

• (a) Two years of direct experience for an associate degree;
• (b) Four years of direct experience for a bachelor's degree;
• (c) Six years of direct experience for a master's degree;
• (d) Seven years of direct experience for a professional degree; or
• (e) Nine years of direct experience for a doctoral degree

Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.

This position may require a level 1 or level 2 background check.

ADA Accommodations: Applicants for USF employment are entitled to request reasonable accommodations in the application process. Any request must be made at least 5 working days before the accommodation is needed. Contact hr-ada-request@usf.edu for assistance.