Guest Services Representative - Hospital - Dietary - Full Time 8 Hour Days (non - exempt) (union)

Guest Services Representative

The Guest Services Representative provides customer service to faculty, staff, students and other customers. Maintains cleanliness of facilities, equipment, and servicewear. Supports food production and delivery of customer service as directed.

Essential Duties:

• Provides customer services to faculty, staff, students and guests. Meets and greets guests. Provides necessary information to guests.
• Maintains the cleanliness of the facilities, equipment, and servicewear.
• Assists in set-up and break-down of dining room, serving area, buffets, coffee stations, and product displays.
• Stocks and maintains all supplies, food items, and utensils.
• Provides basic hot and cold food and beverage preparation service.
• Serves food and beverages to customers.
• Assembles and packages food and beverage products.
• Interprets and executes directions and requests on Banquet Event Order forms.
• Provides basic audio-visual service and support.
• Opens and closes facilities as required.
• Assists in kitchen sanitation program. Complies with standard food handling and sanitation procedures.
• Adheres to department service standards and to all health, safety and university rules and regulations.
• Attends and participates in meetings as required.
• Reports to station, ready to work at the time work assignment is scheduled to begin.
• Performs other duties as assigned.

Required Qualifications:

• High school or equivalent.
• 1 year experience in a high volume fast food restaurant/hotel or other food service operation.
• Demonstrated customer service experience.
• Experience working in a fast paced working environment.
• Ability to effectively communicate in English.

Preferred Qualifications:

Required Licenses/Certifications:

• Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $16.04 – $27.27. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.