Library Services Officer

Library Services Officer

Play a key role in delivering frontline library services that make information and resources accessible for all.

Full-time, fixed-term position (covering maternity leave) until April 2027 with base salary in the range $77,545 - $82,218 + 17% superannuation (HEW Level 4).

Be part of a welcoming and close-knit community at our Gatton Campus.

About This Opportunity

We have an exciting approximate 12-month fixed-term opportunity as a Library Services Officer to join our dynamic team dedicated to delivering exceptional support to students and academics. You'll play an important part in enabling learning, teaching, and research, while helping shape innovative and responsive library services.

Working in a collaborative and fast-paced environment, you'll bring your problem-solving skills, adaptability, and commitment to great service to help enhance the library experience for our UQ community.

Key responsibilities will include:

• Providing high-quality advice and support on library resources, systems, and services.
• Responding to client enquiries and resolving issues, including basic IT support, with escalation where required.
• Supporting and mentoring colleagues, coordinating workflows, and assisting with small projects.
• Contributing to continuous improvement initiatives, procedural documentation, and service enhancements.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• Up to 26 weeks paid parental leave/paid primary care leave
• 17% superannuation contributions + 17.5% annual leave loading
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
• Career development opportunities –access to exclusive internal-only vacancies and our Study for Staff program
• On campus childcare options
• Affordable parking (from just $6.40 a day)
• Salary packaging options

About You

• Relevant qualifications and/or equivalent experience with a strong record of service delivery
• Proven ability to deliver high-quality results with attention to detail and ownership of tasks
• Strong digital and technology skills, including familiarity with library systems and software applications
• Excellent communication and interpersonal skills, including active listening and clear expression
• Collaborative and adaptable team player, thriving in changing environments and supporting team goals
• Proactive, self-motivated, and committed to continuous learning and improvement

Please note:

• Evening, weekend and roster work will be required
• The University of Queensland Library reserves the right to transfer staff to any of its services

Appointment to this role is subject to the successful completion of relevant pre-employment checks, which may include verification of the right to work in Australia, qualifications and criminal history check. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

Questions?

For more information about this opportunity, please contact Natalie Apelian on n.apelian@library.uq.edu.au.

For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line.

Want to Apply?

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:

• Resume
• A cover letter summarising how your background aligns with the 'About You' section

Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent, particularly from Australia's First Nations Peoples. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au.

Other Information

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don't meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

Applications close Friday 1st May 2026 11.00pm AEST (R-63162).