Client Service Manager, Executive Education

Executive Education Coordinator

Join the UQ Business School based in Brisbane City and take responsibility for managing required activities to deliver the Executive Education portfolio offerings, for either the custom programs or the open course suite. In this role, you will develop productive and positive relationships with clients, academic staff and other stakeholders and you will be responsible for team leadership, workflow communication and process optimisation.

You will demonstrate a commitment to creating a positive client experience and the maintenance of a productive, supportive and collaborative work environment within the Executive Education operations team.

Key responsibilities will include:

Delivery Operations

• Lead the coordination and delivery of high quality and effective program and course administration for Executive Education offerings, including coordinating and providing secretariat function for stakeholder meetings.
• Professionally liaise with clients, academic staff, external facilitators, the venue team (for catering and venue logistics) and other key stakeholders to coordinate the successful delivery of complex customised programs or the open course suite.
• Manage lead generation, nurture and conversion activities for clients interested in open course options, including attending industry events and meetings, responding to direct enquiries and managing communications using the CRM system.
• Manage ongoing engagement of clients through the delivery of well organised project planning, scheduling, resourcing and delivery and managing the client payment and invoicing processes.
• Convert issues into opportunities and be empathetic to clients' needs while respecting the business needs.
• Support the marketing and communications activities by keeping up to date on market trends, sharing potential custom leads, initiating open professional education targeted marketing activities and effectively utilising the CRM system.

Portfolio Administration

• Lead, develop and supervise staff including conducting annual performance and development plans.
• Prepare regular reports for the Senior Manager, collating and analysing data on client programs, enrolments and participant profiles, evaluation results, feedback and client testimonials.
• Proactively contribute to ensuring business functions are effectively supported through the innovative use of digital technologies and platforms and the design, implementation and continuous improvement of effective systems and processes.
• Develop strong and collaborative networks including liaising and working with academic staff, external facilitators and UQ enterprise-wide partners.

Hours of Work

Given the requirement for this position to deliver programs and attend functions, some work outside standard business hours may be required.

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world. Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• Up to 26 weeks paid parental leave/paid primary care leave
• 17% superannuation contributions + 17.5% annual leave loading
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
• Career development opportunities – access to exclusive internal-only vacancies and our Study for Staff program
• Salary packaging options

The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal check, education check etc.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

For more information about this opportunity, please contact Abby Reynolds, A/Deputy Director, Executive Education T +61 7 3346 8146 E a.reynolds@business.uq.edu.au

For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line.

Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au.

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don't meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

Applications close 26 October 2025 at 11.00pm AEST (R-57019). Please note that interviews have been tentatively scheduled for November.