Senior Officer, Academic Development And Operations

Academic Administration Coordinator

Serve as a first point of contact for students by receiving, acknowledging, anticipating and responding to various student requests and by ensuring above average client service in order to attract, retain and maintain the student population rate in all programs of study. Execute administrative tasks, such as evaluating requests, making recommendations, approving certain requests and providing follow-ups with students, colleagues and other faculties. As an ambassador for the University and the Faculty, attend graduation ceremonies and various events to promote the University of Ottawa and the Faculty's services.

In this role, your responsibilities will include:

• Serve as a first point of contact for student by receiving and acknowledging student requests pertaining to student mobility (ex. permission letters, agreements, etc.). Determine the students' eligibility and coordinate the course selection to facilitate the transition to other programs and/or institutions.
• Evaluate student needs by analyzing, identifying, interpreting and translating student needs to determine which policies and procedures need to be activated.
• Support the planning process for student interventions by providing a diagnosis and recommendations to address student issues.
• Serve as a first point of contact for students by receiving and acknowledging student requests for course selection and registration. Determine the eligibility of the request. Based on eligibility, approve course selection for first year students and special students and perform the necessary steps to finalize requests.

What you will bring:

• Knowledge of administration usually acquired through postsecondary studies and several years of experience in a similar role.
• Knowledge of academic programs at the high school, college, undergraduate and postgraduate levels.
• Knowledge of and experience interpreting, communicating and applying procedures, policies and methods.
• Experience researching and analyzing data as well as creating administrative and statistical reports.
• Experience in problem solving and decision-making.
• Experience providing client service.
• Experience implementing strategies and activity plans for students.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), word processing, Windows and Internet.
• Capacity to deal with conflicting priorities and respect strict deadlines in a fast paced environment.
• Organizational and analytical skills, excellent judgment and attention to detail.
• Listening skills and strong work ethics.
• Bilingual – French and English (spoken and written).

Key competencies at uOttawa:

• Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
• Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
• Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
• Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes.