Client Services Officers

Client Services Officers

Job no: 535018 Work type: Full Time Location: Canberra, ACT Categories: Administration, Student Services, Student Recruitment / Admissions

Client Services Officers, UNSW Canberra

Employment type: Fixed-term contract, full-time (35 hours per week) Duration: 6-months

Remuneration: Broadband 4/5, level 4 from $81,335 /level 5 from $88,717 plus 17% super Location: UNSW Canberra, ADFA Campus

About UNSW Canberra University of New South Wales (UNSW) in Canberra has multiple locations in the Nation's Capital. UNSW Canberra distinguishes itself from other institutions by its commitment to being thoughtful, practical, and purposeful in all endeavors. This combined approach is integral to the university's impact and contributes to its recognition as one of the top 20 universities globally, as well as a proud member of Australia's esteemed Group of Eight. Choosing a career at UNSW means embracing an environment where thriving, facing challenges, and engaging in meaningful work are not just encouraged but integral to the university experience. If you seek a career where you can excel and contribute meaningfully, you've found the right place.

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.

Why Your Role Matters: As part of our Student Administrative Services Team (SAS) under the broader portfolio of Student Life and Experience, you will be supporting students from admission through to graduation. These 2 additional officers will focus on our key client – Department of Defence. We are looking for someone who is team-minded and values excellent customer service and accuracy. In return, you will be offered full training and development in this role.

Accountabilities include:

• Responding to enquiries from internal and external customers (in-person, telephone and written), initiate appropriate action and refer as appropriate.
• Participate in graduation ceremonies, careers markets, open days, orientation and other events.
• Providing administrative support across all student administration functions including but not limited to admission, enrolment, credit, assessment, scheduling and graduation.
• Contributing to the maintenance of systems, processes and procedures within SAS.
• Bring a high-energy personality with a passion for customer service and a drive to create a positive, team-focused environment.

Who You Are (skills and experience):

• Relevant administrative experience, including the ability to consult and liaise internal and external stakeholders at varying levels of authority.
• Experience drafting correspondence and briefing notes both independently and as a part of a team.
• An understanding of tertiary education.
• Demonstrated high level communication ability, including the ability to interact effectively and respectfully with people from differing backgrounds both on technical and non-technical levels.
• Demonstrated ability to establish priorities and manage moderately complex tasks with strong attention to detail and a high level of accuracy.
• Highly developed organizational skills and proven ability to work within strict deadlines in a busy and varied office environment.
• Proficiency in a range of computing skills including word processing, spreadsheets, databases, internet and email, and demonstrated ability to learn and implement new systems.
• Ability to work on-site 5 days per week.

Benefits and Culture: UNSW is committed to helping staff balance work-life responsibilities, by providing access to high-quality services, facilities, and flexible work and leave arrangements.

• Additional three days leave during December festive period
• Career development opportunities
• Up to 50% discount on UNSW courses
• Flexible 17% superannuation contributions, additional leave-loading payments and salary sacrifice
• Free gym access
• UNSW-wide strategy to focus on Healthy Body, Healthy Mind, Healthy Places and Healthy Culture.

Eligibility: The successful candidate will be required to undertake pre-employment checks prior to commencement in this role. The checks that will be undertaken are listed in the Position Description. You will not be required to provide any further documentation or information regarding the checks until directly requested by UNSW.

Visa sponsorship is not available for this position. Candidates must hold full rights to work in Australia to be considered for this position.

The University reserves the right not to proceed with any appointment.

How to Apply: Make each day matter with a meaningful career at UNSW. Submit your application online before Sunday 12 October 2025 at 11:30pm, including your CV and a 1–2-page cover letter addressing the required skills and experience outlined in the position description.

Get in Touch:

For role-related queries please contact: Brook West - Team Lead, Student Admin Services b.west@unsw.edu.au

For recruitment process related queries please contact: Holly Whale – Talent Acquisition Consultant h.whale@unsw.edu.au

Applications cannot be accepted if sent directly to the contact listed.