Business Application Analyst - IT Service Management Software (itsm) _ Division Of Information Systems

Business Application Analyst - IT Service Management Software (ITSM) _ Division of Information Systems

Formulates/defines project and system scope and objectives through research and fact finding to develop or modify moderately complex information systems. Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs, documents, and maintains applicable programs.

High school diploma or GED and two (2) years of experience in business, payroll, human resources, academic, research, education, training, healthcare information technology, supply chain, grants management, ERP support, student financial software support, student information systems support, learning management application support, academic systems support, accounting, finance, enterprise software support, or Workday application support.Certifications, Licenses or Registration Required: N/A

Knowledge of information systems, analysis, and programming. Knowledge of system features and integration capabilities. Verbal and written communication skills. Analytical, programming, and troubleshooting skills. Interpersonal skills. Ability to create, design, or enhance computer applications. Ability to program, test, debug, document, or install systems. Ability to prepare reports and maintain records and documentation.

• Researches, tests, debugs, documents, releases, installs, and supports any system supported by information systems.
• Provides leadership, guidance, and training to other staff. Displays creative thinking and resolves problems.
• Works with business systems staff, vendors, and users to find the best technological means to meet business needs. Keeps abreast of current and new technologies and serves as a resource to other technical staff.
• Develops specifications and conducts research with the assistance of business systems staff, vendors, and users to design, create, develop, or enhance computer applications. Prepares the required documents in accordance with information systems programming standards, policies, and procedures.
• Participates in project teams, special projects, and other tasks as assigned by director or designated team leader. Accomplishes goals and objectives within set deadlines.
• Provides positive customer relations across the range of Information Systems/ERP activities including support services, UMMC business units, and vendors. Promotes corporate integrity through compliance with the UMMC corporate compliance program.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, frequent exposure to biohazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals which mandate attention to safety considerations, occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional bending, occasional lifting and carrying up to 25 pounds, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, occasional reaching, constant sitting, frequent standing, occasional twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type: Full time

FLSA Designation/Job Exempt: Yes

Pay Class: Salary

FTE %: 100

Work Shift: Day

Benefits Eligibility: Grant Funded: No

Job Posting Date: 04/21/2026

Job Closing Date (open until filled if no date specified): 04/25/2026