Surgery Services Representative (H) Full Time Bascom Palmer Eye Institute Palm Beach Gardens, FL - Remote Eligible

Surgery Services Representative 2

The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Surgery Services Representative 2 in Palm Beach Gardens, Florida. The Surgery Services Representative II is responsible for coordinating a wide range of complex surgery scheduling and registration functions that impact the patient experience, surgical volume, and revenue. Serves as a subject matter expert for the assigned surgical specialty.

Core Job Functions:

• Acquires operating room schedules and reconciles surgical and anesthesia records.
• Verifies insurance information and takes appropriate steps to obtain any missing information.
• Works directly with billing staff and physicians to ensure medical records are complete and in compliance with regulations.
• Maintains an organized record of charges by batching patient records by date of service.
• Responds to and resolves complex costumer grievances.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Core Qualifications:

• Education: High School Diploma or equivalent/relevant experience, certification or license
• Experience: Minimum 3 years of relevant experience required
• Knowledge, Skills and Abilities: Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands. Teamwork: Ability to work collaboratively with others and contribute to a team environment. Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.