Facilities Operations Control Representative

Facilities Operations Control Representative

The Facilities Operations Control Representative serves as a liaison to faculty, staff, and facility managers to ensure the safety of facility occupants and guarantee the smooth operations of all facility functions and operations.

Core job functions include answering phone calls, addressing and resolving issues, monitoring and responding to email requests, ensuring accurate reporting of alarm notifications, overseeing work order control and management, distributing office supplies, and maintaining uniform inventory. The role also involves generating and distributing work orders from various sources and adhering to University and unit-level policies and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core qualifications include a high school diploma or equivalent, at least one year of relevant experience, commitment to the University's core values, ability to work independently and collaboratively, skill in data entry, and ability to prepare and maintain records accurately.

Department specific functions involve serving as a liaison to students, faculty, staff, and Facilities team members to receive reports of facilities-related matters on campus and use various communication methods and the University's work order management system to dispatch and schedule Facilities technicians to address identified issues.

The more in-depth job duties and responsibilities include answering phone calls from students, faculty, and staff, monitoring incoming work order requests, assisting in the communication of maintenance and repairs, maintaining consistent and effective communication with administration and the field team, monitoring alarm systems, responding to urgent matters, performing quality assurance reviews, resolving customer complaints, serving as a liaison to students, parents, faculty, and staff regarding Facilities-related matters, working closely with University-approved contractors, evaluating and assigning proper Access Control levels, notifying on-call leader and mechanics of after-hour emergencies, generating and sending end of shift reports, supporting the creation of the on-call roster, distributing the on-call roster weekly, preparing and distributing holiday schedules, participating in departmental meetings, and serving as an integral member of the University's plan for disaster preparation and recovery.

Position is essential personnel. Must be able to perform shift work, respond to after-hour emergency call-in, and work in environments out of normal duties as needed. Other duties as assigned.

Education: High School diploma or equivalent

Experience: At least (1) year of experience in related fields such as: Administrative, Customer Service, Facilities Operations, etc.

Knowledge, Skills and Attitudes: Knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook. Preferred knowledge of work order management system. Skills in assessing, organizing, prioritizing, and multi-tasking. Strong written and verbal communication skills. Ability to work in a team setting. Be accountable for all aspects of their role and continuously improve. Demonstrates the willingness to take initiative and take on work tasks independently. Strong attention to detail.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.