Clinical Business Operations Representative 1

Clinical Business Operations Representative 1

The University of Miami/UHealth Department Dermatology has an exciting opportunity for a full-time Clinical Business Operations Representative 1 to work in Miami, FL. The Clinical Business Operations Representative 1 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 1 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

Core Job Functions

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

• Provide after visit care follow-up for patients in the triage division of Dermatology patient care for multi-location, 35 faculty practice.
• Receive phone calls and attend to voicemail messages from patients regarding, post op care, instructions, medication questions, laboratory tests, etc., acting as liaison between physician and patient.
• Review patient records
• Complete daily call logs and PA logs on departmental BOX.
• Communicate and coordinate care and insurance requirements to physicians.
• Provide cross coverage for In Box review as needed.
• Provide cross coverage for Aftercare team assigned faculty as needed.
• Perform other duties as assigned.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

• High school diploma or equivalent
• No previous experience
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University's core values.

Any relevant education, certifications and/or work experience may be considered.