Parking Services Officer I

Parking Services Officer I

The Parking Services Officer I has responsibility of enforcing parking rules and regulations in an assigned area of the campus to observe vehicles for parking violations. The use of observational skills to maintain parking lot upkeep and to perform minor maintenance of parking equipment. Professionally handles incoming requests from customers, answer calls from equipment intercoms, communicates via 2-way radio with offices and provides directions to visitors. The position ensures customer issues are resolved both promptly and thoroughly, creates a balance between company policy and customer benefit in decision making and identifies opportunities for process improvements to positively impact the customer experience and to represent the department and university in a positive manner.

Essential Duties and Responsibilities:

• Enforcement of University Parking Rules and Regulations.
• Issue parking citations to the University community.
• Arrange for towing and/or booting of scofflaws, operates handheld citation writers, computer equipment and two-way radio.
• Collection and reconciliation of parking revenue from pay machines at multiple locations.
• Performing services such as jumping of car batteries and getting keys out of locked vehicles through our Motor Assistant Program.
• Troubleshoot and repair of parking meters and automatic parking gates. Repairs may include identifying and correcting faulty connections; identifying and replacing faulty components/modules; faulty wire runs and other associated functions; and diagnose and report recommended major repairs.
• Assist with special projects on campus.
• Provides customer service to the University community while out in the field such as directional questions, building locations, or information about parking rules and regulations.
• Work special events on campus

Preferred Qualifications:

• 2 years of cash handling and customer service experience.

Competencies:

• Ability to coordinate and execute multiple tasks until completion.

Target Compensation Maximum: $23.08

Target Compensation Minimum: $15.38

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.