Support Services Specialist - Dental Patient Business Office

Healthcare Administrative

Join our Business Office team at the College of Dentistry! We are seeking a passionate and detail-oriented person to play a key role in supporting our dentistry revenue cycle. You will be contributing to our success by helping patients navigate the complexities of insurance and ensuring their financial well-being!

Responsibilities:

• Insurance Coordination and Financial Counseling/Planning
• Counsel dental students and patients on estimated insurance coverage/benefits and out of pocket expenses for upcoming appointments.
• Set up monthly payment plans per college guidelines.
• Advise providers on maximizing insurance benefits for patient care.
• Communicate insurance coverage lapses or maxed benefits to providers and managers.
• Forward preauthorization and claim appeal requests to appropriate offices.
• Monitor patient accounts, initiate refunds, and contact delinquent accounts.
• Account Management
• Collect balances and down-payments, record transactions in Patient Accounting System (PAS).
• Reconcile cash collections, ensuring financial accuracy.
• Process credit card transactions.
• Student Education
• Instruct students on checking insurance eligibility and benefits.
• Guide students in formulating affordable treatment plans.
• Communicate necessary documentation for successful insurance claims adjudication.
• Communication and Collaboration
• Share relevant information with the team for streamlined operations.
• Direct patient complaints to Patient Representatives for resolution.

Salary: $49,968 (Pay Grade: 3A)

Schedule: Monday – Friday, 8:00am – 5:00pm

May require occasional overtime.

Work Location: On-Site

Required Qualifications:

• Bachelor's degree or equivalent combination of education and relevant experience.
• High level, fast-paced customer service experience in a financial, health care, or other relevant environment including:
• Excellent written, verbal, and interpersonal communication skills.
• Strong attention to detail and ability to maintain a high level of accuracy.
• Proficiency with word processing, spreadsheets, calendaring, and presentation software (i.e. Microsoft or Google).
• Demonstrated ability to maintain professionalism and handle difficult and complex situations.
• Demonstrated active listening skills.
• Experience utilizing conflict management/resolution skills and de-escalation techniques.
• Demonstrated ability to facilitate positive outcomes by collaborating and working in a team environment.

Desirable:

• Knowledge of Health Insurance Portability and Accountability Act (HIPAA).
• Knowledge of healthcare billing and revenue cycle.
• Awareness of evolving insurance industry submission trends/changes.
• Experience utilizing electronic health records.
• Knowledge of dental/medical terminology.

Position and Application Details:

In order to be considered for an interview, applicants must upload a Resume (and mark as "Relevant File") to the submission, Cover Letter is recommended, and 3 Names of Professional Reference may be requested at a later date. Position NOT eligible for University Sponsorship of Employment Authorization. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

About Iowa:

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success. Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance. Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation. Join us in making a difference at a leading Big Ten university and premier public research institution.