Support Services Coordinator - UIDL

Support Service Coordinator

The Department of Pathology is seeking a Support Service Coordinator to lead the planning, coordination, and continuous improvement of transport and courier operations supporting University of Iowa Diagnostic Laboratories (UIDL) outreach services and UI Health Care (UIHC) clinical, community connect, pharmacy, and research operations. This role ensures the safe, compliant, and timely movement of biological specimens, compounded medications, and laboratory supplies across a network of internal and external sites. The Support Services Coordinator oversees a complex clinical logistics function that directly impacts patient care, diagnostic turnaround times (TAT), medication integrity, and research/clinical trial execution. Responsibilities include establishing and enforcing standards for packaging, labeling, and handling sensitive and potentially hazardous materials to protect patients, staff, and courier personnel. Serves as the primary liaison between laboratory services, pharmacy, research teams, clinical operations, and courier vendors, with accountability for operational performance, service continuity, and stakeholder communication. This position is 100% time, 1st shift, Monday – Friday, 0800-1630.

Duties to include:

• Clinical & Research Transport Operations
• Safe Transport & Regulatory Compliance
• Vendor & Contract Management
• Route Planning & Optimization
• Coverage Planning & Disruption Management

Required Qualifications:

• Bachelor's degree in health care administration, business, life sciences, or related field, or an equivalent combination of education and experience.
• 2+ years of experience in health care operations, logistics, laboratory, or pharmacy.
• Experience managing vendors and complex operational workflows.
• Strong analytical and problem-solving skills.
• Valid driver's license and ability to meet university of Iowa Fleet Safety Program standards.
• Excellent written, verbal, and interpersonal communication skills.

Desirable Qualifications:

• Experience with laboratory information systems (e.g., Epic Beaker) or pharmacy distribution systems
• Familiarity with clinical trial operations and specimen handling requirements
• Knowledge of regulatory requirements (CLIA, CAP, OSHA, DOT, IATA)
• Experience in health care revenue cycle or financial operations
• Demonstrated cross-functional leadership in a health care or academic medical center

Position and Application details:

In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:

• Resume
• Cover Letter

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Brenda Carey at brenda-carey@uiowa.edu.

Applicant Resource Center –

Need help submitting an application or accepting an offer? Support is available!

Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital.

Hours:

• Monday 10:00 a.m. – 4:00 p.m.
• Tuesday 10:00 a.m. – 4:00 p.m.
• Wednesday 10:00 a.m. – 4:00 p.m.
• Thursday 10:00 a.m. – 4:00 p.m.
• Friday 10:00 a.m. – 4:00 p.m.

Or by appointment

Contact TAHealthCareSupport@healthcare.uiowa.edu to schedule an appointment or just stop by.

Visit the website for more information: Application Resource Center | University of Iowa Health Care