Revenue Cycle Manager (coding Manager) - Professional Coding Division (PCD) - Patient Financial Services (PFS)

Coding Manager (Revenue Cycle Manager)

Iowa Health Care department Professional Coding Division (PCD) is looking for a Coding Manager (Revenue Cycle Manager) who will directly supervise Coding Coordinators who typically oversee teams ranging from 10 to 30 Coders. The Coding Manager will serve as a resource for staff by providing supervision, leader and expertise in departmental coding and compliance functions. Coding Managers provide expertise for data analysis, trending, and payor regulations/policies.

The Coding Manager will be expected to provide exceptional customer service to both our internal customers (hospital and clinical department administrators and their coding/billing and supervisory staff, et al.) and external customers (patients, physicians, governmental agencies, et al.), by demonstrating professional and excellent verbal and written communication skills at all times and able to prioritize and coordinate inquiries from patients, staff and administration for a diverse professional and patient population.

This position is eligible to participate in remote work and applicants who wish to work remotely will be considered. Training will be held either ONSITE or via Hybrid (Inhouse/Zoom) from the Hospital Support Services Building (HSSB) building at a length determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.

WE CARE Core Values

• Welcoming - We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education.
• Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.
• Collaboration - We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.
• Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
• Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.
• Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

Position Responsibilities:

• Plan, organize and direct the coding operational and technical activities of assigned divisions for both physician and hospital coding within PCD.
• Assist the Associate Director with administration of PCD by providing direction and oversight to the Coding Representatives and Coding Coordinators within PCD.
• Assist with planning unit goals and perform quality assurance reviews to ensure established goals are being met.
• Act as a liaison for PCD to the clinical department administrators, physicians, Hospital Administration, third party intermediaries, billing staff, PFS and patients regarding coding and billing. Administer and monitor the coding and billing performed for the centralized departments within PCD to ensure compliance with all regulations and billing practices.
• Prepare periodic and recurring reports for administrators within UI Health Care.
• Maintain the confidentiality of patient information.
• Prepare and maintain appropriate reports to summarize the results of the department coding and billing activities.
• Assist with budget preparation, projections, and monitoring.
• Provide information and serve as a resource regarding coding and billing guidelines for physicians, clinical department administrators, and billing staff.
• Obtain, prepare, assemble, and distribute educational materials regarding coding.
• Perform human resource functions such as: interviewing, selection, training, performance evaluation, promotion, and disciplinary action; daily direct supervision for assigned staff; maintain personnel records: monthly time sheet & vacation and sick leave approvals.
• Provide additional education and training when opportunities are identified, or new processes are implemented.
• Assist with the development and implementation of staff performance standards including development of motivational incentives within the institutional and state guidelines.
• Assist with the coordination of intra-unit and inter-unit operations and procedures and participate in regular department meetings to discuss and assist in developing operational policies and procedures.
• Advise staff and others requiring interpretation of policies and regulations of specific projects or programs in assigned work area.
• Assist in the orientation, training, and education of new employees. Assist in review of work performed by new employee to ensure accurate and consistent coding and billing.
• Assist in planning, developing, and implementing computer applications, upgrades to coding and billing systems, dictionary databases, claims submission, and other bolt on software products. Review payor policies and relay coding updates to appropriate departments.
• Monitor statistical data including payer denial data in order to recommend and implement operational procedures and protocols to improve services, reduce costs, decrease days of revenue, and increase cash flow.
• Assists with preparing and compiling special and periodic statistical and financial reports for the Director of PFS, clinical department administrators, as well as hospital and college administration.
• Work with hospital and clinical department administrators and their coding/billing and supervisory staff as well as nurses, physicians, residents, medical students, and allied staff including but not limited to; Human Resources; Health Care Information Systems; Admissions; Registration; Health Information Management, Joint Office for Compliance, and Patient Financial Services.
• Work with external contacts including but not limited to third-party payers; various colleges/institutions regarding HIM or coding students; Iowa Health Information Management Association; American Health Information Management; American Academy of Professional Coders; patients; physicians; governmental agencies; and others as needed.

Classification Title: Coding Manager (Revenue Cycle Manager)

Department: Professional Coding Division (PCD)

Staff Type: Professional & Scientific

Pay Grade: 5B

Percent of Time: 100%

Location: Hospital Support Services Building (HSSB) located in Coralville, IA

This position is eligible to participate in remote work and applicants who wish to work remotely will be considered. Training will be held either ONSITE or via Hybrid (Inhouse/Zoom) from the HSSB building at a length determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Equipment:

Onsite – The department will provide a workstation which contains 3 (three) monitors, laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies can be found in the supply closet.

Hybrid – while working onsite, the department will provide a workstation which contains 3 (three) monitors, a laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies. When working offsite, the employee will take their laptop/power cord to carry back and forth, a second docking station/power cord to keep offsite. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, in addition to the university-issued laptop, which will serve as a third monitor due to its built-in camera function, a keyboard, and a mouse. Employees will be required to provide a photo of the domicile office setup and perform an internet speed test by visiting https://www.speedtest.net with a minimum 30mb download and 10mb upload reflecting a University of Iowa IP address, then providing a screenshot of the speed test to HR. The employee's remote workstation should replicate the onsite setup as if they were working onsite at HSSB.

Remote - when working offsite, the department will provide the employee a laptop/power cord, docking station/power cord, headset. Prior to working offsite and at their own expense, the employee will be required to obtain or possess 2 (two) monitors, in addition to the university-issued laptop, which will serve as a third monitor due to its built-in camera function, a keyboard, and a mouse. Employees will be required to provide a photo of the domicile office setup and perform an internet speed test by visiting https://www.speedtest.net with a minimum 30mb download and 10mb upload reflecting a University of Iowa IP address, then providing a screenshot of the speed test to HR. The employee's remote workstation should replicate the onsite setup as if they were working onsite at HSSB.