The Clinic Services Specialist position provides centralized patient support to assure effective and efficient delivery of health care services within the Department of Surgery. Duties include working with Patient Financial Services (PFS) prior authorization team to process prior authorizations for procedures in the Department of Surgery, serving as a patient advocate, handling patient requests, and ensuring the patient has an excellent experience. Additionally, this individual schedules cases in the Ambulatory Surgery Center (ASC), the Main OR, and Stead Family Children's Hospital OR. This individual uses independent judgement in determining how to assist patient requests outside of the scope of scheduling.
Responsibilities include:
The University of Iowa Health Care Department of Surgery is committed to saving lives and improving our patient's quality of life through excellent surgical techniques and extraordinary patient care. Our surgeons and medical professionals address a wide variety of complex medical issues, from matching donors with recipients in the Organ Transplant Center to providing continuous care for both adult and pediatric trauma victims in the state's only designated Level I Trauma Center and certified regional Burn Treatment Center.
Percent of Time: 100%
Schedule: Monday through Friday, 8:00 am to 5:00 pm.
Location: UI Health Care Medical Center University Campus
Pay Grade: 3A Pay Structure
Benefits Highlights:
Required Qualifications:
Desired Qualifications:
Application Process: In order to be considered for an interview, applicants must upload a resume and cover letter and mark them as a "Relevant File" to the submission. Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
This position is not eligible for University sponsorship for employment authorization.
For additional questions, please contact Katie Pontious-Vanhxay at (319) 384-6144 or Katie-Pontious-Vanhxay@uiowa.edu.