Clinic Services Specialist - Pediatric Procedure Suite LL2

Clinical Services Specialist

The University of Iowa Health Care is seeking a patient focused Clinical Services Specialist to support our Pediatric Procedure Suite.

This position is within the Pediatric Procedure Suite responsible for scheduling patient procedures. This position will be working closely with the various pediatric specialties within the organization. This role also provides expertise in clinical settings and excellent communication to a multidisciplinary population. May perform other duties as assigned.

Position Responsibilities:

• Composes correspondence in response to routine inquiries frequently without instruction or review.

• Initiates and processes standardized forms related to area of assignment.

• Schedule and coordinate appointments for patients, including new incoming referrals, pre-and post-operative appointments, and in-clinic minor procedures.

• Coordinate appointments with multiple departments to better improve patient experience.

• Answer questions and educate patients on pre-registration paperwork prior to visits such as patient privacy forms and insurance forms.

• Follow work processes and guidelines to ensure fluent clinic process and excellent patient care.

• Reschedule and schedule patients per departmental changes as needed.

• Monitor patient satisfaction throughout the duration of their visit and provide service recovery as needed.

• Ensure all patient questions have been addressed prior to the patient leaving the clinic.

• Work efficiently to ensure appropriate clinic flow.

• Communicate to patients about delays in clinic and provides service recovery when appropriate.

• Assist in training new employees on frontline operations.

• Complete and maintain appropriate training and compliances.

• Monitor and uphold the regulations related to patient confidentiality and HIPPA.

• Responsible for scheduling patient procedures using the EPIC system.

• Contact patients via phone.

• Work the procedure work queue for the Pediatric Procedure Suite.

• Assists with problem solving of scheduling issues.

• Follows the scheduling policies to facilitate all patient appointments.

• May perform other duties as assigned.

• Notifies the nursing leadership team of scheduling issues.

• Collaborates with peers and co-workers to enhance the delivery of health care.

• Contributes ideas to achieve goals, resolve service issues and improve process within the organization.

Percent of Time: 100%

Schedule: Monday through Friday between 6:30 AM - 6:00 PM. No weekends, no on call time, no holidays

Location: Medical Center University, Iowa City

Pay Grade: 3A

Salary: https://hr.uiowa.edu/pay/plans

Benefits Highlights:

• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
• For more information about Why Iowa? click here
• The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits/fpsm.

Education Required: A Bachelor's degree or an equivalent combination of education and experience is required.

Experience Requirements:

• One-year customer service experience
• Ability to be self-directed and demonstrate excellent judgement in prioritizing multiple projects and assignments.
• Excellent written and verbal communication skills
• Proficiency in computer spreadsheet and database applications
• Ability to work with providers and clinicians

Desirable Qualifications:

• Experience with hospital operations and/or Ambulatory Clinic operations
• Experience with the Epic system
• Experience working in an academic medical center
• Knowledge of clinical scheduling and coordination of patient activities

Application Process: In order to be considered, applicants must upload resume and plain text cover letter that clearly addresses how they meet the listed required and desired qualifications of this position.

Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact megan-garton@uiowa.edu.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. This position is not eligible for University sponsorship for employment authorization.

Joining University of Iowa Health Care means becoming part of a world-class academic health system that offers a mission you can believe in, resources and support you need to excel, and a community where your impact is felt every day. We're providing patient care with expertise and compassion, advancing groundbreaking research, and teaching and training tomorrow's health care professionals. Together, we're changing medicine and changing lives across Iowa and beyond. Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, generous leave policies, 24/7 support services, well-being resources, and access to our UI Health Care specialists and care teams. Grow professionally with advanced training, leadership development, and tuition assistance. Enjoy a rich quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation. As part of the Hawkeye community, you'll find a balance of career fulfillment and quality of life. Join us in working together to make all of Iowa better.