Part - time Customer Service Representative - OB Emergency Department

OB Emergency Department Customer Service Representative

Location: Chicago, IL USA

FTE: 0.8

Work Schedule: See below

Shift: Flex Days

# of Positions: 1

Workplace Type: On-Site

Posting Close Date: September 21st, 2025

Salary Range (commensurate with experience): $27.94 - 29.65 / Hourly Wage

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond.

Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents.

Schedule

This is a part-time day/evening flex position with varying shifts depending on department needs with every other weekend rotation. Possible shifts include: 7:00am-7:00pm 7:00am-3:00pm 11:00am-11:00pm 11:00am-7:00pm 3:00pm-11:00pm

Position Summary

Under general supervision, performs routine customer service function including registration and information services, patient payments, assistance with performance improvement activities, assist facilitating patient beds and the transfer center in the bed control department.

Duties & Responsibilities

• Collects and processes registration information for new and returning customers.
• Verifies and documents insurance information.
• Communicates necessary information to site of service.
• Responds to routine inquiries related to scope of services available, policies and procedures.
• Consults with related departments in order to coordinate efficient and expedient access to services.
• Manages initial call intake for department; routes calls and messages appropriately and efficiently.
• Distributes information related to departmental activities, policies and other material to affected areas/departments.
• Receives and processes patient payments for medical and other services.
• Verifying all ECARE AMP alerts are resolved 100% before leaving at the end of each shift.
• Provides customer service orientation/training to staff as requested.
• Receives, documents, and routes more complex complaints received at the departmental level.
• Conducts primary research of complaints received.
• Educates other staff on complaint management processes and protocols.
• Inputs data using automated and manual systems.
• Reviews and evaluates primary performance data.
• Assists with staff education in the area of performance improvement.
• Participates on departmental and/or interdepartmental performance improvement teams.
• Conducts Environment of Safety Rounds to assess for safe physical unit operations for patients, families and staff. Enters and follows up on work orders for repairs or equipment moves.
• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications

1. High school diploma or equivalent.
2. Any one or combination totaling three (3) years (36 months) from the following categories:
1. college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
• 30 semester hours equals one (1) year (12 months)
• Associate's Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor's degree (120 semester hours) equals three (3) years (36 months)
2. responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

Preferred Qualifications

• One year of Hospital/Clinic experience.

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation