Customer Service Assistant - Imaging And Diagnostic Services

Customer Service Assistant

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.

Serve as customer service assistant for the Department of Diagnostic Services. The overall function is to provide, monitor and assure high quality service to our patients.

Duties & Responsibilities

• Registers and processes imaging orders utilizing EPIC.
• Greets inpatients/visitors and ascertains their needs regarding Imaging Services.
• Retrieves and process requests.
• Schedules patients for imaging examinations via phone and in person utilizing specific imaging protocols and instructions. Coordinates appointments with clinics.
• Ascertains that patients receive appropriate instructions either verbal or written for the specific examination.
• Confers with other sections and/or departments to attain quality and timely service for patients and physicians.
• Utilize phone etiquette when answering all incoming/out-going calls regarding patient service.
• Responds to routine inquiries from clients in order to provide or clarify information on departmental services, policies and procedures.
• Resolves customer complaints and refers unresolved customer grievances to designated personnel for further investigation.
• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications

1. High school diploma or equivalent.
2. Any one or combination totaling eighteen (18) months from the following categories:
1. College coursework in any discipline as measured by the following conversion table or its proportional equivalent:
• 30 semester hours equals one (1) year (12 months)
• Associate's Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor's degree (120 semester hours) equals three (3) years (36 months)
2. Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

Preferred Qualifications

• Customer service experience
• EPIC scheduling and registration experience
• Excellent attendance, interpersonal and communication skills

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.