Office Support Associate - School Of Social Work

Office Support Associate

Provides clerical support for staff and students and assists with event planning and travel.

Duties & Responsibilities

Screens telephone calls and visitors, determines needs and handles routine inquiries, makes referrals to other School and Campus units.

Assists prospective and current students, answering questions and providing general information regarding SSW programs. Maintains BSW student academic records.

Assists with planning and executing programming events.

Schedules all travel for BSW administrators. Reconciles all travel utilizing the Travel end Expense Management system.

Responsible for taking the minutes in the Curriculum Committee, BSW Committee meetings and additional meetings related to the BSW program.

Trainer and point person for the School of Social Work Scheduling System. Determines availability of rooms for classes, events and meetings within the School of Social Work.

Schedules appointments and meetings for the Associate Dean and BSW administrators.

Maintains school BSW & Minor listserv. Textbook and desk copy ordering. Collects semester syllabi from all instructors each semester for archives. Prepares and updates student mailboxes each semester.

Other duties as assigned.

Minimum Qualifications

1. High school diploma or equivalent.
2. Any one or combination totaling eighteen (18) months from the categories below:

• A. College coursework in any curriculum as measured by the following conversion table or its proportional equivalent:
• 30 semester hours equals one (1) year (12 months)
• Associate's Degree (60 semester hours) equals eighteen months (18 months)
• B. Work experience performing office/clerical activities, including the use of computer systems.

Knowledge, Skills and Abilities

Superior customer service skills. Ability to manage demands of a busy office, traffic, plus phone calls while performing clerical duties. Ability to type accurately. Ability to cope with a stressful and demanding office. Ability to meet the public and to provide correct and timely information. Good organizational skills. Ability to operate multiple-line phone system and copier. Ability to use computer programs (Microsoft Word, EXCEL, ACCESS, Outlook).

Appointment Information

This is a 100% full-time Civil Service 0846 - Office Support Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after the search posting closes. The collective bargaining agreement sets a wage of $20.082/hour ($39,159.90 annually). Sponsorship for work authorization is not available for this position. This position will be expected to work at the University of Illinois Urbana-Champaign campus on a full-time basis per the University's Workplace Flexibility policy.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on January 5, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. Upload your cover letter, resume, and names and contact information for three professional references. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact SW-HR@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.