Manager, Quality Assurance, Division Of Donor Services, Hoxworth Blood Center

Manager, Quality Assurance, Division of Donor Services, Hoxworth Blood Center

Hoxworth Blood Center (HBC), University of Cincinnati, was founded in 1938 and serves more than 30 hospitals in 18 counties in Southwestern Ohio, Northern Kentucky, and Southeastern Indiana. Annually, Hoxworth collects more than 100,000 units of blood from local donors to help save the lives of patients in area hospitals. Hoxworth Blood Center: Saving Lives Close to Home. HBC is located within the College of Medicine and is the only Regional Blood Center owned and operated by a University in the United States.

The Hoxworth Blood Center is recruiting a full-time (100% FTE) Manager in the Department of Donor Services, to manage the donor service departmental Quality Assurance Program to ensure compliance with state, local, federal and Hoxworth standard operating procedures (SOP) and bargaining unit agreements. This position will support the University's mission and commitment to excellence in our students, faculty, staff, and all our activities.

Saving lives is no easy task, but at Hoxworth Blood Center, it's what we do every day. We're looking for positive, professional individuals to join our team and help advance our lifesaving mission. If you're a detail-oriented individual with experience in quality assurance, and you have a passion for making a difference in the lives of others, we invite you to apply for a position at Hoxworth Blood Center.

Essential Functions

• Oversee the development and maintenance of donor management tables for the Blood Establishment Computer System (BECS).
• Develop and propose SOP revisions based on regulation changes to ensure compliance.
• Review facilities and mobile location quality control documents; record daily activity and prepare monthly and annual reports; perform error analysis and make recommendations.
• Lead process improvement initiatives.
• Provide progress reports for senior management and keep staff updated.
• Assess blood collection facilities to ensure compliance.
• Provide input on budget development; evaluate and approve new supplies and equipment.
• Monitor operations to ensure a high quality of customer service; resolve problems.
• Coordinate computer needs of the department with Hoxworth Computer Operations.
• Represent the blood center in a positive manner and act as liaison to other departments within Hoxworth.
• May provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor of Science in Health Science, Allied Science, Medical Laboratory Scientist, Healthcare Management or Business Management, or related field.
• Nine (9) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Experience

Five (5) years of in quality assurance, healthcare or a high regulated environment. Previous supervision.

Additional Qualifications Considered

• Experience in Blood Banking.
• Lean or Six Sigma Training.
• An ASQ Certification (e.g. CME/OE, CQA, CQIA, etc.).

Physical Requirements/Work Environment

• Sitting - Continuously
• Repetitive hand motion (such as typing) - Often
• Hearing, listening - Often
• Talking - Often
• Standing - Often
• Walking - Often
• Bending - Seldom
• Stooping - Seldom
• Climbing stairs/ladders - Seldom
• Reaching overhead - Seldom
• Pulling, pushing - Seldom
• Lifting - up to 20 pounds - Often

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. Highlights include:

Comprehensive Tuition Remission

UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.

Robust Retirement Plans

As a UC employee, you won't contribute to Social Security (except Medicare). Instead, you'll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position.

Real Work-Life Balance

UC prioritizes work-life balance with a generous time-off policy, including:

Vacation and sick time

11 paid holidays and additional end-of-year paid time off (Winter Season Days)

6 weeks of paid parental leave for new parents

Additional Benefits Include:

• Competitive salary based on experience
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities

To learn more about why UC is a great place to work, please visit our careers page at https://www.uc.edu/careers.html

UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. A list of acceptable documents can be seen here: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

Important: To apply you must create a profile and submit a complete job application through the UC applicant portal. We are unable to consider "easy apply" applications submitted via other websites. For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at jobs@uc.edu.

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.