Assistant Director, Operations

Assistant Director, Operations

The Assistant Director, Operations (ADO) is responsible for identifying and executing the strategic objectives for the day-to-day and long term facilities-related needs of one or more undergraduate residence halls. The ADO works in close collaboration with Facilities Services and or a third party property manager, live-in residential staff and faculty, as well as the professional Housing and Residence Life staff, and directly manages unionized, professional clerical staff. The Assistant Director, Operations participates in an on-call duty rotation responding to after-hour emergencies and staffing/scheduling concerns and attends bi-weekly staff meetings for which later evening hours are required. This position requires an in-person presence in order to complete building walkthroughs, observe the operations of the front desk and mail operations, and respond to emergent issues.

Responsibilities

• Oversees the operations of at least one 24/7 front desk and mail and package room, including but not limited to supervision and scheduling of unionized clerical staff, ordering supplies, managing customer service issues, assisting with technology, overseeing mail and package operation, and managing keys and access cards.
• Manages the overall and daily operational needs of one or more undergraduate residence halls including but not limited to mail and packages, building and room repair timeliness, identifying repairs and facilities upgrades, coordinating access for contractors, communicating to students and staff about building issues, and building access control.
• Manages residence hall furnishings and equipment inventories, repairs, and replacement.
• Provides financial oversight of the operating budget for one or more undergraduate residence hall(s). Determines long and short term building operating needs by proposing budgets that meet the needs of the facility and aligns with the strategic objectives of Housing and Residence Life.
• Coordinates delivery of services to support residence hall activities to include residence hall openings, closings, and special events.
• Participates in planning, problem-solving, and operational meetings on the execution of capital level projects, maintenance projects, and renovations. Provides logistical coordination for access of contractors and vendors, distributes notification to residents, and communicates with the project manager on contractor performance and timeline. Represents Housing and Residence Life on division and University committees along with continued development of effective partnerships and communications with UChicago Dining, Capstone On-campus Management, Facilities Services, and International House staff, and internal departmental and University stakeholders.
• Develops facilities maintenance policies and procedures. Plans renovation and other facilities-related projects, including ensuring projects are completed on time and within budget. Receives requests for facilities services and supervises delivery of appropriate services.
• Coordinates with staff from other units and supervises the work of contractors as well as facilities union and/or non-union staff.
• Performs other related work as needed.

Minimum Qualifications

Education: Minimum requirements include a college or university degree in related field or an equivalent combination of education and experience.

Work Experience: Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Preferred Qualifications

• Experience supervising staff.
• Customer services and vendor relations experience.
• Administrative and support duties.

Certifications

• Valid driver's license upon offer of employment.
• Pass the University's motor vehicle records process.

Technical Skills or Knowledge

• Knowledge of Microsoft Excel and Word.
• Learn a range of position-related software applications.
• Knowledge of industry standards for residential building services, repairs and maintenance.

Preferred Competencies

• Quality decision-making and accountability.
• Employee engagement.
• Partnership and collaboration.
• Performance and execution.
• Strategic agility.

Working Conditions

• Drive a motor vehicle.
• Carry or lift loads of 25 to 49 lbs.
• Use computers extensively for 4 hours or more.

Application Documents

• Resume/CV (required)
• Cover Letter (required)
• References Contact Information (3)(preferred)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Facilities Management

Role Impact

People Manager

Scheduled Weekly Hours

37.5

Pay Range

$63,750.00 - $78,000.00

The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.