Student Services Assistant
University of British Columbia Staff
Job Title
Student Services Assistant
Department
Office Administration | Office of Student Academic Services | UBC Sauder School of Business
Compensation Range
$19.43 - $25.90 CAD Hourly
Posting End Date
April 12, 2026
Job Summary
UBC Sauder School of Business is one of the world's leading business faculties. The school consistently ranks among the top 100 in the world and is recognized internationally for excellence in research and learning, an outstanding faculty and unmatched global partnerships. A collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan, and one that underpins our educational mission.
We acknowledge that UBC Sauder at the Vancouver Point Grey campus is situated on the traditional, ancestral and unceded territory of the Musqueam. We acknowledge that UBC Sauder at UBC Robson Square is situated on the traditional territory of the Musqueam, Squamish and Tsleil-Waututh.
Our team at UBC Sauder's Office of Student Academic Services (OSAS) and Robert H. Lee Graduate School (RHL) oversees the student academic journey, from orientation to graduation, for a diverse portfolio of graduate, undergraduate, and diploma programs. Operating within a competitive global environment, we collaborate with faculty, students, alumni, institutional partners, and the business community to deliver exceptional and transformative educational experiences. We thrive in a fast-paced, service-oriented culture dedicated to innovation and the development of the next generation of responsible leaders.
Work Performed
Responds to common enquiries received through shared email inboxes, phone, Zoom, and in-person reception using established resources and guidelines.
Greets and assists students, faculty, employees, and visitors, providing general information on OSAS services and BCom requirements.
Directs students to appropriate OSAS team members or university resources when questions require individualized support, academic advising, or specialized services.
Exercises judgement within established policies and procedures, referring complex or unusual situations to advising staff or supervisors.
Supports students in distress by responding with empathy and referring them to appropriate campus resources.
Follows established policies and procedures to support OSAS operations, including coordinating the drop-in advising queue and Zoom virtual office, and drafting standard student documentation/letters.
Records data related to student questions, service volumes, and recurring concerns to help improve service delivery.
Assists with navigation questions related to OSAS systems, such as the myBCom website.
Provides feedback on common student challenges with systems or processes to support ongoing improvements.
Collaborates with Commerce Peer Advisors to support consistent, timely front-line service across all OSAS channels.
May contribute to short-term projects or process improvement activities that support OSAS academic services and business operations.
Consequence of Error/Judgement
All information must be accurate and provided in a courteous, respectful, timely and supportive way. This role's decisions and attitude have a direct impact on student experience and satisfaction and, by extension, the reputation of the unit and the school.
Supervision Received
Reports to and works under general supervision of the Manager, Internal Operations. Work is performed in accordance with established procedures and well-defined standard practices.
Minimum Qualifications
High School graduation, plus one year of related experience, or an equivalent combination of education and experience.
Willingness to respect diverse perspectives, including perspectives in conflict with one's own
Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
Ability to work independently and as part of a team.
Strong organizational and time management skills, with experience managing competing academic or work priorities.
Demonstrated interpersonal skills (active listening, empathy, professionalism) in a customer service, peer support, or student leadership roles.
Ability to communicate information to diverse audiences in person and in writing.
Capable of providing quality service in a fast-paced environment while handling multiple tasks.
Resourceful and adaptable, with experience learning new procedures, tools, or systems.
Experience handling personal or confidential information with care and discretion.
Working knowledge of Microsoft Word, Outlook, Excel (data entry, basic formulas), and Teams; intermediate Excel skills are an asset.
Ability to learn and navigate student information systems and established processes.
Experience in customer service, peer support, or student leadership and familiarity with UBC/Sauder resources are assets.