Building Services Manager

Building Services Manager

The Building Services Manager (BSM) is responsible for overseeing the provision of interior and exterior building custodial and housekeeping services in assigned areas for Student Housing and Community Services (SHCS), which can include: hotel guest rooms, meeting spaces, child care centers, administrative offices, common social/recreational spaces, furnished and unfurnished apartments, student residence rooms and common facilities, and adjacent hard landscape and grounds. The BSM works in a team environment to ensure quality and service standards are met and ensure operational targets are achieved for the department. The BSM is required to be available for after-hours emergency response on a rotating schedule with other BSMs.

Organizational Status: Reports to the Senior Manager, Building Services and acts as a member of the Building Services Team. Work collaboratively with the Building Services Managers. Manages a team of Building Services Supervisors, Service Workers, and Utility Workers. Works collectively with colleagues across Student Housing and Community Services (SHCS) and other UBC Departments.

Work Performed:

1. Determines general custodial and housekeeping requirements, in consultation with Residence Life and Administration, Child Care Services, Food Services, and Conferences and Accommodation staff.
2. Develops daily, weekly and monthly schedules and work assignments to ensure labour costs are effectively managed while ensuring standards for service delivery are met. Inspects buildings and grounds to ensure departmental cleanliness and maintenance requirements are being met by the building services team.
3. Ensures that the department’s assets are maintained at a high standard; assigns deficiencies to the appropriate personnel for correction. Oversees inspections performed by Building Services Supervisors. Investigates and addresses service concerns as required.
4. Manages Building Services Supervisors, Utility Workers, Service Workers, and Housekeepers including recruiting, training, supervising, and performance review and management up to and including termination, in consultation with SHCS Human Resources personnel.
5. Ensures that employees work in a correct, safe manner, in accordance with all UBC and WorkSafeBC safety standards, practices and procedures.
6. Liaises with campus partners and outside contractors regarding renovations, soft preventative and corrective maintenance programs, including but not limited to pest control, appliance repair, landscaping, housekeeping equipment, carpet cleaning, and waste management.
7. Manages inventory of departmental furnishings, supplies, chemicals, tools, linen and equipment. Participates in department and University initiatives, committees, and programs, including but not limited to Return to Work and Attendance Management programs.
8. Ensures procedures are established and followed to maintain the security of all Building Services master keys and/or individual keys used for equipment, storage, and access to rooms and buildings.
9. Researches and compiles information on products, equipment, services, productivity, work methods, etc.; analyzes labor and materials costs; recommends changes, policies and/or procedures to improve efficiency or effectiveness of services.
10. Recommends furniture upgrades, maintenance repairs, or renovation projects to the Senior Manager, Building Services and the Director, Facilities and Building Services; assists, as required, with project administration. Establishes an annual budget for area of responsibility. Monitors and controls expenses on labour, materials, supplies and equipment to meet established budget requirements.
11. Ensures appropriate recording, tracking and return or disposal of lost and found articles, as per departmental policy.
12. Completes other tasks as assigned, in keeping with the qualifications and requirements of the position.

Consequence of Error/Judgement: Errors in judgment could result in unnecessary expenditures due to over-staffing, higher costs for increased repairs or maintenance, losses from injury to staff, residents, or campus guests, and could lead to labor relations conflicts. Failure to train and motivate staff could result in lost productivity, low morale, and poor performance among employees, contributing to reduced customer satisfaction and a potential loss of business. Failure to ensure the safekeeping of keys could lead to the loss of University, resident, or campus visitor property and/or to personal risk to building occupants.

Supervision Received: Works independently under general supervision of the Senior Manager, Building Services.

Supervision Given: Responsible for an assigned workforce of 2 to 4 Building Services Supervisors and 20 to 125 Housekeepers, Service Workers, and Utility Workers. Levels of staffing vary by operational seasons and daily occupancies.

Minimum Qualifications:

• Willingness to respect diverse perspectives, including perspectives in conflict with one's own
• Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications: Undergraduate degree in a relevant discipline. Successful completion of a building services management or hotel management program preferred. Knowledge of WorkSafeBC regulations and correct use of custodial equipment, supplies, and safe work methods is required. Minimum of four years experience or the equivalent combination of education and experience. Previous experience in hotel or student residence housekeeping service is preferred. Experience in a unionized environment an asset. Must be tactful, diplomatic and have good interpersonal skills. Fluent in both spoken and written English. Able to effectively plan and delegate complex tasks. Must be able to manage and lead a large and diverse workforce. Demonstrated supervisory experience, preferably in a unionized environment. Ability to delegate, lead, motivate, coach and train employees. Able to handle and prioritize multiple tasks. Proficient computer skills required (Word, Excel, and Outlook). A valid British Columbia Driver’s license (class 5 is preferred) and a clean driving record required. Must be bondable. Satisfactory Criminal Record Check.