Estimator - Client Support - External Relations - 105842 - Grade 5

External Relations Print and Distribution Services Coordinator

The post holder will contribute to and take a role in all aspects of print and distribution services supporting the delivery of our print and distribution services for students, staff, and the wider community. The role will involve:

• First line contact for client enquiries.
• Handling client queries and resolving issues relating to specifications.
• Responsible for managing the Print inbox daily.
• Producing accurate, bespoke estimates efficiently.
• Responsible for maintaining margins in line with Print guidelines.
• Liaising with suppliers where outsourcing is required.
• Obtaining competitive outwork pricing.
• Booking in of orders and converting estimates to detailed, accurate job bags.
• Providing Print Techs with detailed job bags (and relevant artwork files) to manufacture orders to client requirements.
• Liaising with logistics to ensure client delivery requirements are met.
• Assist where necessary within the department to ensure projects are completed on time and delivery requirements are met.
• Develop skills relating to small format/wide format digital printing and finishing.
• This role will provide both technical and practical estimating, account management, supplier liaison, print and distribution support within the team.
• The post holder will work within a flexible professional team to maintain, develop and innovate the service with a strong adherence to service level agreements, quality standards and commercial awareness.
• Day to day activities will involve overseeing aspects of jobs through from the initial enquiry to the delivered finished product with the support from both the Print Technicians and the Senior Print Technician.
• The role will require technical expertise using various industry software applications and a practical involvement in the printing, finishing, installation and delivery of all materials.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

External Relations delivers the University of Birmingham to the world. Whether it's outstanding awareness raising campaigns, recruiting and admitting students or developing strategic links with international partners, External Relations are at the heart of the activity.

External Relations is comprised of nine teams which help drive delivery of the University's strategic framework. External Relations communicates with Birmingham's many different audiences in order to build purposeful relationships internally, locally, nationally, and globally. We enable those who wish to apply to study on undergraduate and postgraduate courses to make informed choices whilst ensuring our partnerships, profile and reputation reflects the success of the University and delivers impact.

External Relations drives forward crucial strategic developments to maximise competitive advantage for the University and support flagship institutional projects. These include delivery of our new Dubai 'phase 2 campus' and 'The Exchange', our city-centre facility which opened in 2021.

External Relations plays an important role in the University's research ambition, working closely with academic colleagues to support research grant bids, help ensure political and public engagement, and assist in REF and impact development. To support international reputation and research impact, we also develop strategic partnerships in key priority regions, utilising our offices in China and India to further broaden international engagement.

You will not be required to directly line manage anyone in this role however there will be occasions where you will be expected to provide day to day supervision in the team. You will not manage a budget but will need to have the ability to provide accurate cost estimates.

You will be required to manage and prioritise a varied workload to deliver within required time frames. There is also a need to maintain an awareness of activity across the department and wider University as appropriate. This role will require you to work independently on daily, weekly and monthly tasks but also on projects with medium-longer-term horizons without daily supervision. You may manage other staffs' workloads.

You will be working under the direction of a senior manager, but you will have a significant degree of autonomy. You will be working within the framework of existing policies, processes and procedures for the department. You will deal with the more complex queries and be expected to resolve any problems in your area of responsibility. You may also manage the workload of others or coach others to achieve results. You will take day to day decisions on what advice to give and for responding to and resolving queries.

This role will be liaising with internal colleagues and stakeholders, and external stakeholders as well with an expectation on maintaining good working relationships with all.