Graduate Student Support Coordinator (financial Aid Professional III)

Graduate Student Support Coordinator (Financial Aid Professional III)

The Coordinator for Graduate Student Support (Financial Aid Professional III) will ensure the success of graduate students by managing the Graduate Assistant/Associate (GA) program and overseeing the administration of graduate student funding at the College level. This position is responsible for developing and implementing programming focused on all aspects related to GA hiring, done by Human Resources and the individual Colleges, Departments and Programs, and will partner with them to implement. The coordinator will also review and process external awards for graduate students who receive Graduate College managed funding, resolving issues as necessary, to ensure the disbursement of student aid.

The Graduate Student Support Coordinator will report directly to the Assistant Dean for Business and Finance.

The major duties and responsibilities are listed below, and other duties may be assigned as applicable.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Graduate Assistant/Associate (GA) Program Support

• Interpret Graduate employment policies, procedures, and standards.
• Provide guidance to Directors of Graduate Studies and Graduate Program Coordinators University wide, advising them on GA policies, processes, and standards.
• Develop and maintain GA Manual utilized by all campus units.
• Serve as a point of contact for all GA related questions.
• Serve as the Subject Matter Expert (SME) for graduate employment related matters.
• Manages all aspects of processing Graduate Assistant/Associate benefits, including reversal or proration of benefits, as needed, GA Deferments, & loading of test scores (i.e., ESPE scores).
• Monitors and tracks GA eligibility, ensuring departments are adhering to training and enrollment requirements.
• Oversight of the GA program, including advising Graduate College Management Team regarding issues, proposal of policies, updating GA Manual information.
• Provides communication updates and training to departments as needed.

Graduate Student Funding Support

• Reviews and processes external awards for graduate students receiving Graduate College managed funding, and resolves issues to ensure disbursement.
• Serve as a Subject Matter Expert (SME) in graduate student award management.
• Partners with Office of Scholarships & Financial Aid (OSFA) on matters related to graduate student funding that need their involvement to resolve.
• Serves as a point of contact, advising students, staff and faculty on matters related to student aid/funding questions.

Other Graduate Program Support

• Manages the processing and tracking of Thesis/Dissertation Tuition Scholarships.
• Serves as the University-wide contact for Western Regional Graduate Program (WRGP), which includes serving as a contact for departments, and managing all requirements and reporting associated with the program.
• Responsible for completing and tracking Graduate International Student Award Letters (GISALS) and funding verifications for Institute of International Education (IIE) supported students receiving funding support coming from the Graduate College.
• Serves as a member of the University of Arizona's Tuition Appeals Committee.
• Serves as a member of the Student Health Advisory Committee, representing graduate students.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Strong communication, facilitation, and collaboration skills across various audiences and formats.
• Skills in data collection, assessment, and program evaluation.

Minimum Qualifications

• Minimum of 5 years of relevant work experience, or equivalent combination of education and work experience.
• Bachelor's degree or equivalent advanced learning attained through professional level experience required.

Preferred Qualifications

• Experience and knowledge working with graduate students and understanding GA policies/procedures.
• Experience in handling student aid and performing duties associated with all responsibilities associated with managing student funding disbursement, and knowledge of policies and procedures.
• Knowledge and experience of University Employee and Student Aid systems.
• Experience serving as a program liaison for multiple partners (i.e., students, faculty, dept coordinators).

FLSA Exempt

Full Time/Part Time Full Time

Number of Hours Worked per Week 40

Job FTE 1.0

Work Calendar Fiscal

Job Category Student Services

Benefits Eligible Yes - Full Benefits

Rate of Pay $53,039 - $66,299

Compensation Type salary at 1.0 full-time equivalency (FTE)

Grade 7

Compensation Guidance The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Career Stream and Level PC3

Job Family Financial Aid

Job Function Student Services

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies 1

Target Hire Date 9/15/2025

Contact Information for Candidates Rachel Nielsen

Open Date 8/25/2025

Open Until Filled Yes

Documents Needed to Apply Resume and Cover Letter

Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.