Client Services Officer

Client Services Officer

HEO3 $46130 - $73,340 (FTE) per annum plus an employer contribution of 17% superannuation applies. Continuing part-time position (0.8) This role offers a balanced roster, with late afternoon/evening weekday shifts and one weekend day shift, providing variety and flexibility.

Based at the Roseworthy Veterinary Hospital, this role provides high level customer service for clients visiting the RVH, including reception and general administration responsibilities.

The Roseworthy Veterinary Hospital (RVH) is the School's clinical teaching facility, which operates three commercial units, a small and a large animal hospital and a veterinary diagnostic laboratory. The RVH is a leading-edge primary practice and referral care veterinary hospital offering the latest technology, equipment and professional services to treat all species of animals. The hospitals offer high quality first opinion, referral and 24/7 emergency and critical care veterinary services to the public and referring veterinarians. The hospital also provides a clinical training environment for final year veterinary medicine and veterinary technology students working under the close supervision of experienced veterinarians, nurses and support staff.

The Client Services Officer delivers compassionate client engagement and reception support, including phone and email communication, appointment scheduling, and managing multiple phone lines. The role is responsible for coordinating patient admissions and discharges, liaising with referral practices, and assisting veterinary staff with emergency triage and patient handling. It also includes maintaining accurate records using veterinary software, processing financial transactions and insurance claims, and ensuring a clean, safe, and professional reception environment.

To be successful you will need:

• Excellent written and oral communication skills and demonstrated ability to use these skills in managing professional and operational relationships with stakeholders.
• Strong experience using Microsoft office suite (Word, Outlook, Excel)
• Demonstrated organisational and time management skills.
• Use of Veterinary Practice management software i.e. Cornerstone (desirable)
• Experience providing client services in Veterinary practice or relevant discipline (desirable)

The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.

For further information contact Sarah Nixon Business Systems Supervisor, Roseworthy Veterinary Hospital P: +61 (8) 8313 1707 E: sarah.nixon@adelaide.edu.au

We are an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.