Senior Project Manager, Clinical Operations

Senior Project Manager, Clinical Operations

The Senior Project Manager, Clinical Operations position reports to the Senior Director, UHN Connected Care and Director, NORC Innovation Centre and will focus initially on the development and implementation of integrated clinical pathways and new models of care at the UHN NORC Innovation Centre. The NORC Innovation Centre is advancing a new model of integrated health and social care in naturally occurring retirement communities (NORC), and to develop community-led solutions that provide new options for aging in place with dignity and choice.

We are collaborating with healthcare providers and system administrators from partner organizations to improve patient transitions from UHN into the community. Our goal is to improve patient satisfaction and their overall health outcomes by following the patient throughout their journey.

This role will be responsible for managing multiple concurrent initiatives that are complex and span across the continuum of care locally at UHN, regionally and/or provincially. It also involves working with multiple organizations and engaging different levels of leadership across the healthcare sector. Critical to this role is the ability to apply a health system lens to bring multiple sectors together to design and implement an integrated system of care enabled by digital health.

Job Responsibilities:

• Assume overall end-to-end ownership of multiple projects throughout project life cycle within a multi-disciplinary team environment including monitoring the deliverables of each team to ensure milestone and on-budget completion
• Maintain a strong focus on change management and communications across the multiple stakeholders with an emphasis on customer service
• Regularly interface with project sponsors and stakeholders at various levels to build and maintain strong relationships for successful project and program delivery
• Develop, implement, manage and review short and long-term plans in alignment with program goals and objectives
• Mobilize a team with the right mix of talent and skills to execute on plans; guide team and remediate plan as needed
• Regularly monitor stakeholder engagement and report on implementation progress, risks and issues to Director on a regular basis and identify strategies to minimize/resolve
• Manage aspects of human resources including recruitment, staff growth/development, performance, project allocation, promotions, and issues/concerns raised by staff; consult with HR Department and Director
• Maintain program budget and collaborate regularly with finance team and project budget leads; take remedial action to attain budget targets in consultation with Director
• Contribute to portfolio business development opportunities by conducting regular industry scans, participating in local/regional/provincial tables, preparing, pitching and negotiating proposals with various stakeholders
• Manage procurement of goods and services, vendor contract, relationships and delivery