Senior Project Manager, Clinical Operations

Senior Project Manager, Clinical Operations

UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital. With 10 sites and more than 20,000 members of TeamUHN, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education at UHN, and West Park Healthcare Centre. As Canada’s top research hospital, the scope of research and complexity of cases at UHN have made it a national and international source for discovery, education, and patient care.

The UHN Connected Care team is focused on changing the way care is delivered and experienced. We are known for our ability to deliver scalable and sustainable solutions to complex health challenges. We continue to look to the future to see where healthcare needs to go, seeking solutions within and beyond digital health to enable what we want to do.

Today, we break down barriers to change and connect people who want to solve these problems, bringing policy makers, funders, thought leaders, clinicians, and patients to the table to build solutions together. Working with our partners to bring life to great ideas, we use these ideas to create change through sustainable, shareable practices.

The Senior Project Manager, Clinical Operations position reports to the Senior Director, UHN Connected Care and Director, NORC Innovation Centre and will focus initially on the development and implementation of integrated clinical pathways and new models of care at the UHN NORC Innovation Centre. The NORC Innovation Centre is advancing a new model of integrated health and social care in naturally occurring retirement communities (NORC), and to develop community-led solutions that provide new options for aging in place with dignity and choice.

We are collaborating with healthcare providers and system administrators from partner organizations to improve patient transitions from UHN into the community. Our goal is to improve patient satisfaction and their overall health outcomes by following the patient throughout their journey.

This role will be responsible for managing multiple concurrent initiatives that are complex and span across the continuum of care locally at UHN, regionally, and/or provincially. It also involves working with multiple organizations and engaging different levels of leadership across the healthcare sector. Critical to this role is the ability to apply a health system lens to bring multiple sectors together to design and implement an integrated system of care enabled by digital health.

Job responsibilities include:

• Assume overall end-to-end ownership of multiple projects throughout project life cycle within a multi-disciplinary team environment including monitoring the deliverables of each team to ensure milestone and on-budget completion
• Maintain a strong focus on change management and communications across the multiple stakeholders with an emphasis on customer service
• Regularly interface with project sponsors and stakeholders at various levels to build and maintain strong relationships for successful project and program delivery
• Develop, implement, manage, and review short and long-term plans in alignment with program goals and objectives
• Mobilize a team with the right mix of talent and skills to execute on plans; guide team and remediate plan as needed
• Regularly monitor stakeholder engagement and report on implementation progress, risks, and issues to Director on a regular basis and identify strategies to minimize/resolve
• Manage aspects of human resources including recruitment, staff growth/development, performance, project allocation, promotions, and issues/concerns raised by staff; consult with HR Department and Director
• Maintain program budget and collaborate regularly with finance team and project budget leads; take remedial action to attain budget targets in consultation with Director
• Contribute to portfolio business development opportunities by conducting regular industry scans, participating in local/regional/provincial tables, preparing, pitching, and negotiating proposals with various stakeholders
• Manage procurement of goods and services, vendor contract, relationships, and delivery

Qualifications include:

• Undergraduate degree required in Health Informatics, Computer Science, Industrial Engineering, Business, or related field; Master’s degree in Healthcare Administration, Business Administration, or related field is preferred
• Minimum 6-10 years healthcare project and management experience
• Project Management Professional (PMP) designation and Change Management Certification are assets
• Demonstrated track record of successfully delivering large, complex projects, preferably in a public-sector environment with multiple stakeholders is preferred
• Demonstrated ability to integrate both project and change management methodologies effectively
• Demonstrated experience and competence in community health and social care management is preferred
• Demonstrated recent comprehensive knowledge of community resources and health care delivery systems in acute and community settings is preferred
• Ability to communicate effectively with senior management from both internal and external healthcare organizations, and project stakeholders
• Excellent ability to anticipate and analyze risks and issues, explore alternatives, develop appropriate recommendations with project team, subject matter experts, and present approach to senior leadership
• Ability to independently manage multiple projects, prioritize multiple conflicting priorities
• Excellent interpersonal and client relationship skills
• Supervisory or managerial experience
• Able to perform in multiple roles which contribute to project, operational, or strategic goals/initiatives
• Strong tactical and good critical strategic thinking
• Proven ability to adapt to a fast-paced, dynamic environment
• Experience leading vendor management and contract negotiations
• Strong presentation, writing, and/or training skills
• Excellent team building skills, listening, coaching, group facilitation, and conflict resolution skills
• Proficient use of computer, software, and peripheral equipment, i.e., Windows, MS Office, MS Mail/Outlook, MS Project