People & Culture Support Specialist

People & Culture Support Specialist

Join Canada's largest research hospital, University Health Network (UHN), as a People & Culture (P&C) Support Specialist and play a key role in enhancing the employee experience. As part of the newly established Onboarding & Service Delivery Team, you will serve as the first point of contact for TeamUHN members, providing timely, accurate, and empathetic support on P&C programs, policies, and systems.

Duties

• Serve as the first point of contact for employees, providing timely, accurate, and empathetic support on People & Culture (P&C) programs, policies, and systems
• Manage and respond to employee inquiries across multiple channels (e.g., email, phone, ticketing systems)
• Resolve support tickets end-to-end, ensuring a high standard of service delivery
• Provide Tier 1 troubleshooting support for HR systems, including Workday and UKG
• Support the employee onboarding experience as part of the Onboarding & Service Delivery Team
• Analyze inquiry trends and identify opportunities for continuous improvement
• Develop and maintain knowledge resources (e.g., FAQs, documentation) to enhance self-service capabilities
• Collaborate with cross-functional teams to improve processes and service delivery
• Monitor and leverage KPIs and SLAs to ensure efficient, high-quality, and data-driven support services

Qualifications

• Bachelor's degree or college diploma in Human Resources, Business, Information Technology, or a related field, or equivalent experience.
• 1–3 years of experience in Human Resources, technical support, or customer service.
• Experience troubleshooting HR systems such as HRIS, applicant tracking, or learning management systems.
• Strong customer service mindset with a commitment to accuracy and confidentiality.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced, high-demand environment while meeting service level agreements.
• Proven ability to identify and implement process improvements.
• Creative thinker with confidence to propose and execute innovative solutions and enhancements.
• Collaborative team player with excellent relationship-building and interpersonal skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Experience with ServiceNow, Workday, UKG or healthcare environments is an asset.
• Previous experience in a call center setting and an HR Generalist background are assets.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.