Director, Property Services

Director, Property Services

UHN is Canada's #1 hospital and the world's #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN's vision is to build A Healthier World and it's only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Job Description

Union: Non-Union Site: 67 College St. Department: Facilities Management – Planning, Redevelopment & Operations Reports to: Executive Director, FM-PRO Operations Work Model: Hybrid Status: Permanent, Full-Time Closing Date : September 15, 2024

Under the direction of the Executive Director FM-PRO Operations, the Director Property Services is responsible for the strategic vision and operational management of UHN's property services portfolio.

Primary responsibilities include oversight of all aspects of UHN's retail, commercial, and residential leasing and licensing strategy and administration; property management of offsite locations; parking operations; shuttle bus services; and the print department.

The Director serves as UHN's operational liaison with real estate brokers, landlords, tenants, and vendors, ensuring all leasing and licensing activities are aligned with UHN's strategic vision.

The Director champions innovation, inclusion, and service excellence in all aspects of the property services portfolio. A key focus of this role is curating and implementing a dynamic retail strategy that enhances the overall customer experience for TeamUHN, our patients, learners, and visitors.

This role requires a leader with strong business acumen, stakeholder engagement skills, and a passion for enhancing the customer experience.

• Direct, manage, and monitor all aspects of commercial and retail leases, residential rental houses and space licenses for UHN including renewals, contract extensions and all other ancillary legal documents required.
• Lead UHN's retail strategy visioning and implementation across all UHN sites
• Develop short term and long-term business plans maximizing revenue and minimizing expenses to UHN. Execute approved plan(s).
• Coordinate shuttle and parking operations; maintain parking infrastructure across UHN sites
• Manage third party service contracts including day-to-day operations, leading RFPs, renewals, and monitoring quality deliverables.
• Proactively identifies risk, implements mitigation strategies, and evaluates the impact of risk across all UHN sites.
• Ensures policies and strategies comply with applicable regulations, governance standards, best practices and UHN strategic vision
• Keeps abreast of emerging issues, trends and evolving regulatory requirements, and assesses the potential impact to UHN.
• Collaborate and coordinate effectively with stakeholders internally and externally to UHN. Serve as a role model and subject matter expert.
• Lead, coach, mentor, and support the Property Services team
• Manage annual budget, monitor financial reports, reconcile variances, and lead strategies to achieve plan.

Qualifications

• Experience with lease negotiations; lease management; landlord and tenant relationship management required
• Ability to lead and collaborate in a professional and courteous manner in a matrixed, multidisciplinary environment
• Demonstrated ability to effectively prioritize and organize multiple tasks
• Excellent interpersonal, written, and verbal communication skills, including report writing and presentations
• Proven expertise managing large financial budgets
• Self-directed and able to work effectively with minimal supervision
• Minimum of 7 years of practical and related experience in leasing, retail, property management, and ancillary services
• Completion of a Bachelor degree is required, ideally in Commerce, Business Administration, or a related field
• Completion of a Master's degree in Business or Real Estate or recognized equivalent an asset
• Excellent project management and strategic planning skills; PMP Certification an asset
• Recognized courses in Real Estate, Leasing Administration preferred
• Experience with Residential Tenancies Act an asset
• Experience in the Not-for-Profit or service sectors an asset
• Experience in Healthcare, Research, or Education settings an asset

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.