Internet Sales Support Admin

Business Development Center Sales Coordinator

Kia and CDJRF of Fort Myers, Southeast Florida's premier auto dealer, is looking for motivated professionals interested in a long-term career. We offer the best compensation package in all of Southern Florida, an extremely competitive pay plan, health insurance, and retirement benefits!

We are looking for a motivated Business Development Center Sales Coordinator to join our growing company. Here, you'll find the opportunities, resources, and support you need to grow and develop professionally. The individual in this role will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers.

Duties and Responsibilities

• Answer all incoming phone calls according to scripts and schedule appointments for appropriate departments.
• Create folder and gather all information needed for the customer.
• Log all customers into the CRM tool detail notes.
• Follow internet Checklist and CRM process.
• Update Daily scheduled appointments, Shows & Sold on Google Drive & Board Tab.
• Follow up with internet sales checklist department to determine if appointment was kept and the outcome.
• Schedule future contact as needed or "lost sale" if no future process is needed.
• Reschedule no show customer appointments. Follow up with Unsold Customer
• Purify and update customer changes in CRM database.
• Generate e-mails and text messages according to contact guidelines.
• Forward any customer concerns to appropriate Department manager and follow up.
• Other duties as assigned by management.

Requirements and Qualifications

• High school diploma or equivalent
• The ideal Automotive Internet Sales Support Representative consistently displays a positive attitude.
• Able to work in a team environment and learns quickly.
• Schedule MUST be flexible.
• Prior experience in a internet sales call center is preferred.
• Qualified candidates must possess basic phone and computer skills.
• Ability to lift 25lbs unassisted.

Full-time benefits offered include health insurance, dental insurance, vision insurance, retirement benefits, and employee discounts.

Kia and CDJRF of Fort Myers is an equal opportunity employer and a drug-free workplace.