Desktop Support Technician I

Desktop Support Technician

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. The Corporate Information Services Department is seeking a dynamic and talented Desktop Support Technician.

The Desktop Support Technician installs and configures PC desktops, laptops, and printers and troubleshoots network connectivity to ensure continuous system availability to the users in accordance with sound PC support practices. Manages problem tickets as assigned through the call tracking system and builds, configures, rebuilds, or migrates desktop and laptop systems. Provides second-level application support for a wide variety of desktop applications.

Key responsibilities include:

• Installs and configures PC desktops, laptops, and printers.
• Troubleshoots network connectivity related to desktops and laptops.
• Supports Microsoft Office and other office applications.
• Maintains ticket tracking database in conjunction with PC/LAN helpdesk.

Qualifications:

• 2 years of completed college coursework towards a Bachelor's degree or Associate's degree required.
• Working knowledge of desktop technology including hardware, software, and network hardware.
• Ability to image and configure desktop hardware and deliver to customers.
• Knowledgeable about a wide range of software including multiple versions of Office, Windows, web browsers, and other business software.
• Experience troubleshooting and resolving technical issues while providing excellent customer service.
• Works independently on assigned tasks.
• Travel Requirements: Up to 20% domestic US travel (depending on projects).

This opportunity provides the following:

• Challenging and rewarding work environment.
• Growth and development opportunities within UHS and its subsidiaries.
• Competitive compensation.
• Excellent Medical, Dental, Vision, and Prescription Drug Plan.
• 401k plan with company match.
• Generous Paid Time Off.

EEO Statement: All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.