Service Engagement Officer

Service Engagement Officer | Disability Support, NDIS | Annerley

Employment Term: Permanent, Full-Time

Location: Annerley

Remuneration: $44.48 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay)

Close Date: Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.

Make a meaningful difference with UnitingCare Queensland

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people's lives.

As a Service Engagement Officer, you'll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let's make a meaningful difference, together!

Your part in our UnitingCare team

UnitingCare is seeking a Service Engagement Officer with a strong interest in service design and participant‑centred support. This role plays a key part in translating NDIS plans into thoughtfully designed, sustainable services that reflect participant goals, preferences, and funding arrangements.

You will work closely with participants, families, and internal service teams to co-design services, develop clear and compliant service agreements, and ensure supports are structured to deliver meaningful outcomes from day one.

This is an ideal opportunity for someone who enjoys bridging participant engagement, service design, and operational delivery within the NDIS environment.

Key Responsibilities

Service Design & Participant Engagement

• Partner with participants and families to design personalised services aligned to their goals, preferences, and NDIS funding
• Translate NDIS plans into practical, high‑quality service designs that can be delivered safely and sustainably
• Provide clear information on UnitingCare service offerings and support participants to make informed choices

NDIS Planning, Quotes & Agreements

• Develop service quotes and draft service agreements within approved NDIS budgets and pricing arrangements
• Ensure all service designs comply with the NDIS Pricing Arrangements and Price Limits
• Review and redesign services following plan reassessments and new funding approvals

Intake & System Enablement

• Complete end‑to‑end participant intake, including information gathering, system set‑up and documentation
• Create funding details and financial packages in MyCMS to enable rostering, billing, and budget tracking
• Prepare high‑quality handovers to service delivery teams, ensuring clarity of service intent and design

Collaboration & Continuous Improvement

• Work closely with Service Coordinators, Lead Practitioners, Scheduling and Workforce Planning to ensure service designs are deliverable
• Monitor plan end dates and prompt service reviews to support continuity and outcomes
• Identify opportunities to improve service design processes and participant experience
• Represent UnitingCare at expos and community events as required

What Makes a Difference for Us?

• A 3‑year degree in Community Services, Disability, Mental Health, Business or Administration with relevant experience, or substantial experience (5+ years) in a similar role
• Strong understanding of the NDIS framework and how funding is translated into services
• Demonstrated experience in designing or coordinating participant‑centred supports
• High attention to detail with strong planning and organisational skills
• Excellent written and verbal communication skills
• Ability to work collaboratively across multidisciplinary teams
• Approved NDIS Worker Screening Check
• Current Driver's Licence
• Positive Notice Blue Card

What Makes a Difference for You?

• Flexible work arrangements to support work-life balance
• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We'd love you to be part of our UnitingCare family

Joining our FaDS, team, you'll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we're a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• provide welcoming, safe and nurturing services for children
• implement measures to prevent child abuse and neglect within our services
• appropriately and immediately address child abuse and neglect if it does occur
• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.