Information Support Officer

Information Support Officer | Time for Grandparents Program | Chermside

Employment Term: Permanent Part-Time (45.6 hours for fortnight, 3 days per week)

Location: Chermside

Remuneration: $47.97 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay)

Make a meaningful difference with UnitingCare Queensland

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people's lives.

As an Information Support Officer, you'll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let's make a meaningful difference, together!

Your part in our UnitingCare team

The Time for Grandparents is part of the Older Persons Program and assists Grandparents raising grandchildren in Queensland. Using a high level of judgment and knowledge of resources available across the State, the Information Support Officer provides expert advice, support and assistance to callers accessing the Service.

Key Responsibilities

• Be the first point of contact for people referred into the Time for Grandparents program
• Provide warm advice and support to callers accessing the Time for Grandparents Program
• Focus on safety, wellbeing, reducing isolation and increasing opportunities for respite and recreation.
• Advocating for the independence, dignity and choice of older people.

What makes a difference for us?

• Tertiary Qualifications in a relevant field within the human services sector.
• Blue Card
• Telephone helpline experience
• Experience in working with older people, their families and advocates
• An easy going, friendly nature which will assist you to work with relevant stakeholders and community members who access the service.

What makes a difference for you?

• Flexible work arrangements to support work-life balance
• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We'd love you to be part of our UnitingCare family

Joining our FaDS team, you'll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we're a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• Provide welcoming, safe and nurturing services for children
• Implement measures to prevent child abuse and neglect within our services
• Appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.