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Directeur De Service/ Service Manager
Lead the Edmundston branch service operations to improve maintenance efficiency and customer satisfaction
Edmundston, New Brunswick, Canada
Senior
4 weeks ago
United Rentals
Provides equipment rental, tools, and related services for construction, industrial, and commercial customers across North America and beyond.
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Service Manager
As a Service Manager at United Rentals, you will be the leader of a major maintenance enterprise. You will have the opportunity to hire and motivate an amazing team of Service Technicians. You will continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.
What you'll do:
- Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
- Staff location adequately based on skills and workload
- Responsible for R&M, P&L and associated costs/budget
- Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
- Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control
- Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
- Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
- Other duties assigned as needed
Requirements:
- High School diploma required; trade-school degree a plus; bachelor's degree preferred
- Valid driver's license with acceptable driving record
- Extensive Equipment Fleet Maintenance and leadership experience
- 5 years' service and maintenance experience and a minimum of 3 years supervisory experience
- Strong motivational and leadership skills
- Excellent customer service skills
- Strong knowledge of maintenance accounting and P&L
- Basic computer skills (Excel)
- Language Requirement: Fluent in French and English – written and spoken
This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.
About United Rentals
Provides equipment rental, tools, and related services for construction, industrial, and commercial customers across North America and beyond.